PT Bank Tabungan Negara (Persero) Tbk (BTN) received three prestigious awards at the 2026 Global Banking & Finance Review® Awards: Best Digital Branch Design – BTN Digital Store Indonesia 2026, Best ESG Initiative – Balé Poin by BTN Indonesia 2026, and Excellence in Innovation – Lelang Balé Poin by BTN Indonesia 2026.
These recognitions reflect BTN’s commitment to digital transformation, sustainable development, and innovative customer-focused solutions that continue to enhance banking experiences and create long-term value for customers, communities, and stakeholders across Indonesia.
These recognitions underscore BTN’s strategic focus on reshaping the banking experience through digitally enabled services while reinforcing its environmental, social, and governance (ESG) commitments. The awards also reflect BTN’s ability to integrate innovation with accessibility, operational efficiency, and customer engagement across its banking ecosystem.
The 2026 Global Banking & Finance Review Awards® celebrate institutions and initiatives that demonstrate exceptional performance, innovation, and leadership within the global financial services industry. Winners are selected following a comprehensive evaluation process based on extensive research and multiple qualitative and quantitative criteria.
For the Best Digital Branch Design - BTN Digital Store Indonesia 2026 award, the judging panel evaluated BTN’s ability to redefine the physical banking environment through digital integration, customer-centric design, accessibility, operational efficiency, and innovation in service delivery. Key assessment criteria included technological advancement, seamless customer experience, design functionality, scalability, service efficiency, market impact, and the institution’s ability to align digital transformation initiatives with evolving customer expectations. BTN Digital Store was recognised for delivering a modern banking environment that successfully bridges physical and digital banking interactions while enhancing customer convenience and engagement.
The award for Best ESG Initiative - Balé Poin by BTN Indonesia 2026 recognises BTN’s commitment to embedding sustainability and social responsibility into its business operations. The evaluation process considered several ESG-focused criteria including measurable social impact, sustainability integration, stakeholder engagement, long-term viability, innovation in implementation, transparency, alignment with broader ESG frameworks, and community value creation. Balé Poin by BTN demonstrated a meaningful approach towards promoting sustainable practices and responsible engagement while creating measurable value for communities and stakeholders.
Meanwhile, the Excellence in Innovation - Lelang Balé Poin by BTN Indonesia 2026 award highlights BTN’s success in implementing innovative solutions that improve operational effectiveness and customer accessibility within the banking and property ecosystem. The initiative was assessed based on innovation strategy, implementation effectiveness, customer impact, scalability, digital adoption, market relevance, operational enhancement, and industry influence. Lelang Balé Poin by BTN was recognised for its ability to introduce practical innovation while supporting transparency, efficiency, and enhanced customer participation through digital solutions.
Commenting on the achievement, Barnali Pal Sinha, Editor of Global Banking & Finance Review®, congratulated PT Bank Tabungan Negara (Persero) Tbk on its accomplishments:
“PT Bank Tabungan Negara (Persero) Tbk continues to demonstrate a strong commitment to innovation, sustainability, and customer-focused transformation within Indonesia’s banking sector. Through initiatives such as BTN Digital Store, Balé Poin, and Lelang Balé Poin, the bank has successfully combined digital advancement with meaningful ESG integration and operational innovation. These awards recognise BTN’s ability to adapt to evolving market dynamics while maintaining a clear focus on long-term value creation for customers and communities alike. We congratulate the entire team at BTN on these well-deserved achievements.”
Global Banking & Finance Review® noted that BTN’s achievements reflect broader industry trends where financial institutions are increasingly expected to deliver seamless digital experiences while simultaneously contributing to sustainable development objectives. The bank’s strategic initiatives demonstrate how innovation and ESG priorities can work together to strengthen customer trust, operational resilience, and long-term competitiveness.
The judging process for the 2026 Global Banking & Finance Review Awards® incorporated a broad range of evaluation factors including innovation, customer experience, strategic execution, scalability, sustainability, market impact, operational performance, digital transformation, stakeholder engagement, and industry leadership. Independent research, publicly available information, industry benchmarks, and performance indicators formed part of the overall assessment process.
As financial services continue to evolve across Southeast Asia, BTN’s recognition at the 2026 Global Banking & Finance Review Awards®
reinforces its position as an institution actively contributing to the advancement of Indonesia’s banking sector through forward-looking initiatives and customer-focused transformation.
About PT Bank Tabungan Negara (Persero) Tbk
PT Bank Tabungan Negara (Persero) Tbk is one of Indonesia’s leading banking institutions with a longstanding focus on housing finance and financial services innovation. The bank continues to strengthen its digital banking capabilities while expanding sustainable and customer-oriented solutions that support financial inclusion, operational excellence, and long-term economic growth across Indonesia.
About Global Banking & Finance Review Awards®
The Global Banking & Finance Review Awards® are widely recognized for identifying and celebrating excellence in financial services worldwide. These awards acknowledge outstanding performance, innovation, and leadership across banking, asset management, investment, and fintech sectors, based on stringent evaluation criteria and independent research.
About Global Banking & Finance Review®
Global Banking & Finance Review® is a UK-based financial intelligence and recognition platform established in 2010, providing authoritative news, in-depth analysis, and insights across banking, capital markets, investment, and financial technology. Its industry-leading Digital-First Banking Awards program celebrates institutional and executive excellence worldwide, highlighting achievements in areas such as strategy, risk management, fintech, and leadership. Serving professionals, regulators, and senior market participants across Europe, the Middle East, Asia, Africa, and the Americas, Global Banking & Finance Review® and its awards are recognized for independent, transparent, and data-driven evaluations of performance. Global Banking & Finance Review® is a registered trademark of GBAF Publications Ltd (UK).
