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Business

The Business category explores corporate strategy, leadership, mergers, acquisitions and regulatory reforms. In line with Global Banking & Finance Review’s commitment to industry news and case studies, it offers analysis to help executives navigate an evolving business landscape.

Why Customer Complaints Need an Operational Response

Business

Why Customer Complaints Need an Operational Response

How businesses can turn complaint evidence into fair customer responses, clearer ownership and verified operational improvements.

Barnali Pal Sinha

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