Global News, Analysis & Awards

The customer is always right, yet in the corporate banking space – where there’s a widening gap between service level and customer expectation – you’d be forgiven for thinking that this mantra had slipped down corporate banks’ priority list…

The banking industry has changed fundamentally at the hands of technology. Nowhere is this more evident than in the retail banking space, where disruptive fintechs and challenger banks like Revolut and Monzo have transformed the idea of what a bank can be. This dynamic and fast moving sector has forced traditional, larger banks with legacy infrastructure to innovate – all in order to survive.

It’s perhaps no surprise then that the banking experience we receive in our personal lives is informing what we use, and how we operate, in our professional day to day.

However, the corporate banking space has traditionally been less agile and slower to innovate than the consumer sector. As such there’s an increasingly widening gap between what corporate banks are offering and the service their customers’ receive.

Corporates are calling the shots

To this end we recently conducted independent research with Ovum Consulting to examine  the pain points corporate customers currently face, the disconnect on service level expectations and, most importantly, how banks aim to innovate in order to address this. What was clear was that corporate banks need to evolve; not only if they want to win new business, but in order to retain their existing customers. In fact, half of the…

Global Banking & Finance Awards® 2018 Winner- Century Financial Brokers

Century Financial Brokers has been in operation for 29 years. How has the industry evolved over the years?

Just like many other industries, Technology has revolutionized the way the financial intermediary industry works. Century has witnessed a huge transformation from close quarters. Buying and selling of shares used to be a cumbersome process and sometimes even took more than a week through a communication medium called Telex which was very much prone to human errors. Today all transactions take place electronically with a high degree of transparency and settlement process is very fast. Financial markets have never been this good.

What trends do you see taking place currently in the Market?

Rising sovereign yields across the globe, strong US dollar precipitating FX volatility in emerging markets, political as well as economic concern around US/China trade war and Gold rallying around these concerns are the major themes dominating the market. The rising cost of money on account of a hawkish US Federal reserve has triggered a correction in equity markets across the world. Investors seem to be in a risk off mode.

What markets do you currently have available for traders?

We offer traders and investors over 10,000 instruments across equities, commodities, FX and treasury futures….