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NewVoiceMedia, the leading cloud contact centre vendor, has helped alternative finance company Platform Black reach the final in the ‘innovation in supporting business or enterprise’category of the Financial WorldInnovation Awards 2014.

Platform Black, has transformed its sales operation with NewVoiceMedia’s innovative true cloud contact centre technology. The business deployed ContactWorld for Sales and Marketing, with Salesforce integration, to drive sales effectiveness and has traded over £80m in less than two years.

successchlkJonathan Gale, CEO of NewVoiceMedia, comments: “The Financial World Innovation Awards reward initiatives demonstrating progress, vision and creativity in the financial services industry, so we’re incredibly pleased to have helped Platform Black reach this stage. ContactWorld for Sales and Marketing is helping further strengthen the company’s leading position in the market, as Platform Black, its customers and prospects, have recognised such significant benefits from the solution, and it’s fantastic that this has been formally recognised by the judges”.

Lucinda Anderson, Marketing Manager at Platform Black, comments, “In less than two years, we’ve created a new financial services product and traded over £80m, which is an incredible achievement for Platform Black. ContactWorld has transformed our sales business – offering us complete visibility of all customer interactions and enabling us to communicate in a way that’s appropriate to each customer or prospect. We’re honoured to be shortlisted for this award and look forward to the final”.

Now in its 17th year, the Financial World Innovation Awards have grown to become an important event in the financial services calendar and attract extremely high quality nominations from across the spectrum of organisations providing today’s financial services. The Awards will take place at a ceremony in London on 27 November 2014.

Platform Black was founded in 2012 and specialises in Invoice Trading and Supply Chain Finance. A key player in the fast-emerging alternative finance marketplace, the company offers solutions for businesses with turnovers ranging from £500k to over £1bn.

Find out more about how Platform Black has enhanced its customer experience by downloading the new case study.

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