INETCO Systems Limited, a leading provider of transaction-centric application performance monitoring solutions, today announced that Transaction Network Services (TNS) has chosen INETCO Insight to monitor their growing ACI Postilion payment processing environment. TNS is the first payment processor in the UK to deploy INETCO Insight, gaining end-to-end visibility into the performance of every critical transaction flowing through their ACI Postilion switches.
“INETCO Insight empowers us to safely scale our ACI Postilion-based processing business, while continuing to fulfill our commitment to exceptional customer service delivery,” says Ciaran Jones, Vice President of Operations for TNS. “INETCO helps us to focus on our core services and support our clients’ growth to help them increase their productivity.”
TNS specializes in secure and resilient transaction delivery and processing services used by many of the top acquirers and retailers around the world. Founded in 1990, TNS’ global expertise extends to more than 60 countries across Europe, the Americas and the Asia Pacific regions. Through its broader payment solutions offering, TNS now connects over a million merchants and retailers to the world’s leading banks, acquirers and processors, enabling secure, efficient and cost-effective delivery and processing of payments.
“TNS constantly puts its customers first. They handle extremely challenging customer demands by proactively building and managing agile payments processing and value added service environments. This guarantees an extremely high level of quality customer service,” says Bijan Sanii, President and CEO of INETCO. “Investing in key features such as end-to-end transaction monitoring, individual transaction tracing and access to application layer data fields is a big part of this. We are happy to deliver these advanced features using a network-based application performance monitoring solution that also eliminates the need for intrusive agents, extra traffic loads and application changes.”
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With INETCO Insight, the TNS processing team will gain real-time visibility into every transaction running through their ACI Postilion switches and instant notification should transactions slow down, time out or fail. They can quickly drill down into any individual transaction and obtain a “hop-by-hop” breakdown of device, application, ACI Postilion switch and network response timing data that contributes to a quicker service restoration time if an incident was to occur.
For more information and to schedule a demo of INETCO Insight, see http://www.ineto.com