TSB mobile banking app interface showcasing features for easy banking - Global Banking & Finance Review
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Banking

LOCAL BANKING ON DEMAND: TSB LAUNCHES NEW MOBILE BANKING APP

Published by Gbaf News

Posted on February 19, 2015

2 min read

· Last updated: November 20, 2018

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New app is faster, slicker and allows payments via a mobile number

TSB Unveils Enhanced Mobile Banking App

TSB has improved mobile access for customers this week, by launching a new and improved mobile banking app for Android and Apple smartphones and tablets.  The new app will make it quicker and easier for customers of TSB to carry out their day-to-day banking activity wherever and whenever is most convenient for them.

In addition to featuring an updated look, the new app is designed to be easier to use, as well as faster and more responsive than the previous version.

LOCAL BANKING ON DEMAND: TSB LAUNCHES NEW MOBILE BANKING APP

Key Features of the New TSB App

Features of the app include:

  • scrsht1Quicker logins.  People can log in quickly and securely using just three characters from a user’s memorable information, once they have completed the app registration process.
  • Pay a Contact (PayM) compatibility.  This is a new and easy way to send and receive payments between friends and family members by using just a mobile phone number.
  • View statements conveniently.
  • Create and pay new accounts.
  • Branch and ATM locator.

Rising Mobile Banking Adoption at TSB

Nearly 1 million people have used TSB’s mobile Internet banking and over two-thirds (67 per cent) of TSB’s Internet banking logins are now made via smartphones and tablets.

Ashley Machin, TSB’s Chief Digital Officer, said: “Our new mobile app is a great example of how TSB is delivering local banking on demand.  We know that customers like our “bricks and clicks” model – allowing people to bank with us in a way that’s convenient for them – and we’ve worked hard to make the new app faster and even easier to use.”

Compatibility and Download Information

The app is available for customers using Android v2.3 and above, and Apple iOS v5.0 and above.  Existing users will receive an app update, while new users can download it by searching ‘TSB’ in Google Play and the App Store or by visiting our mobile banking page.

scrsht11People with Windows and BlackBerry phones can continue to use TSB’s previous app or login via their device’s Internet browser.

Key Takeaways

  • TSB has launched a faster, more intuitive mobile banking app for Android and iOS.
  • The app includes Pay a Contact (PayM) functionality, enabling payments via mobile number.
  • New features include quicker logins, statement access, account creation, and branch/ATM locator.
  • Mobile logins now account for 67% of TSB’s Internet banking access, with nearly 1 million users.
  • App supports Android v2.3+ and iOS v5.0+, with Windows and BlackBerry users using the browser or old app.

References

Frequently Asked Questions

What is Pay a Contact (PayM)?
PayM lets users send or receive payments using just a mobile phone number.
Which devices support the new TSB app?
The app works on Android v2.3 and above, and Apple iOS v5.0 and above.
How do login improvements work?
Customers log in using three characters from their memorable information after registering with the app.
What features does the new app offer?
It offers quicker logins, PayM payments, view statements, create/pay accounts, and branch/ATM locator.
Can Windows or BlackBerry users use the new app?
No; they must use the previous app or access banking via their browser.

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