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Rebekah Cooper, head of experience at Radical Company It’s no secret consumers have a fairly poor perception of high street banks, with the financial crisis, numerous...
57% of consumers are frustrated with their high street bank with the top frustrations being cited as unfair bank charges, branch closures and IT failures, according...
‘B’ app puts the user at the centre with clever personalised tools – Global brand consultancy, The Partners, has worked with the Clydesdale and Yorkshire Banks...
The Bank of England recently reported a 5 percent rise in the volume of cash circulation in the UK. If the volume of cash continues to...
Howard Berg, Senior VP, UK & Ireland at Gemalto 2016 will go down in history as the year that the Internet of Things (IoT) hit the...
Antoine Hemon-Laurens, banking customer communications management expert at GMC Software Technology When it comes to implementing digital transformation, traditional banks are like deer caught in the headlights....
Analysis of banking culture shows how it became dysfunctional and why senior managers could not control it Academics from Saïd Business School, University of Oxford, have...
Nearly a quarter of a million bankers, the great majority of them in the UK, have demonstrated their personal commitment to professional competence and conduct by...
A large majority of customers want innovation from their banking suppliers, according to a survey produced by technology firm Sopra Banking Software. The report was compiled...
Big data analytics firm Hello Soda is today disputing claims that banks need to ‘ditch’ customers to lower their risk. A study by the Financial Conduct Authority (FCA)...
High-street retail banks need to ‘go big on change or go home’, says Peter Veash, CEO at The BIO Agency. Disruption in sectors from retail to...