Wipro Ltd. (NYSE:WIT), a leading global Information Technology, Consulting and Business Process Services company has been acknowledged as a leader in several categories of the 2013 KPMG UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) study.
The study, which analysed satisfaction scores for 22 service providers, ranked Wipro’s Global Infrastructure Services (GIS) business first, in the Infrastructure Management category and the Managed Network Services category. The respective customer satisfaction levels of 73% and 68% achieved in these categories are 12% and 10% above the industry average.
“We can only grow when our clients are satisfied and can see a positive impact on their business through working with us,” said G. K. Prasanna, Chief Executive, Global Infrastructure Services, Wipro Limited. “Our deep investments in the practice help our customers meet their dual mandate of delivering ruthless efficiency coupled with business enablement. This customer-centric view makes us the partner-of-choice to our customers” he added.
KPMG’s annual customer perception study evaluated 490 contracts across 210 participants, analysing satisfaction scores for 22 service providers.
The Infrastructure Services market is poised for high growth, with many organizations readying themselves for the next wave of transformation. Wipro provides Infrastructure Services to global customers using state-of-the-art tools and processes. Wipro’s GIS services portfolio spans Data Center, End User Computing, Networks, Managed Services, Cloud, Business Advisory and Global System Integration services. Underpinning these services is Wipro’s ServiceNXT™ platform which helps provide customers with a future-ready IT landscape more responsive to business needs.
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Wipro has recently won deals from companies including Corning Incorporated, a world leader in specialty glass and ceramics, and Carillion, a UK based leading integrated support services company with a substantial portfolio of Public Private Partnership projects and extensive construction capabilities. Wipro will be providing infrastructure services as a part of these deals.