Prada revamps Milan flagship store to cater for top clients, lure new shoppers

Prada Upgrades Milan Flagship Store to Attract Top Clients and New Shoppers

Prada’s Renovation Strategy and Customer Focus in Milan

By Elisa Anzolin

Expansion and Renovation of Historic Milan Stores

MILAN, Sept 15 (Reuters) - Italian luxury group Prada has renovated and expanded its historic premises in the heart of Milan to strengthen ties with its wealthiest clients and attract new customers, Chief Executive Andrea Guerra told Reuters. 

Prada already operated both a menswear and a womenswear store in Milan's Galleria Vittorio Emanuele, the elegant 19th-century shopping arcade in the centre of the city, with the women's store sitting at the original site of the Fratelli Prada boutique.

Connecting Stores and Showcasing Exclusive Pieces

Prada has renovated the two stores and connected them through an underground tunnel which on Tuesday hosted some silver-plated Prada handbags reworked by British artist Damien Hirst as well as the "Chandelier" party dress worn by Carey Mulligan in Baz Luhrmann's film adaptation of "The Great Gatsby".

New Features: Patisserie, Exhibition Floor, and Private Events

The compound, which also connects to the Marchesi patisserie Prada owns next to its men's store, includes a permanent exhibition floor, space for highly personalized shopping-by-appointment and an apartment to host private dinners and special events.

"It is a way to show our DNA, our roots, our way of thinking and point of view," Guerra said.

Financial Goals and Market Positioning

Prada hopes the complex, which spans eight levels, can generate €100 million ($115 million) in annual revenue, he added. Prada, whose sales totalled €5.7 billion last year, didn't disclose the size of the investment.

Focus on Wealthiest Clients and Experiential Retail

The opening comes as luxury groups increasingly focus on their wealthiest customers, who continue to spend despite a broader sector slowdown, with demand shifting more towards experiences.

"The 'experiential' part of the store, the part where we host our clients, has become more important," Guerra said, pointing not only to private spaces but also to venues such as Prada Caffè.

"We have opened 'apartments' in many cities around the world and we will certainly open them in the world's top 25 capitals," he added.

Attracting Aspirational Buyers and Pricing Strategy

While pampering its richest customers, Prada will still try to attract also aspirational buyers with items sold at entry-level prices, which it intends to keep relatively stable, Guerra said.   

"Our goal is to offer entry-level prices that do not come as a surprise, while leveraging the product’s exclusivity, customization and craftsmanship to expand the price spectrum (further up the scale)," he said.

Additional Information

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(Reporting by Elisa Anzolin; Editing by Valentina Za and Keith Weir)