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Novo CEO urges staff to embrace more customer-focused culture

Published by Global Banking & Finance Review

Posted on September 15, 2026

2 min read

· Last updated: September 15, 2026

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Novo Nordisk CEO Urges More Customer-Focused Culture Amid Fierce Market Competition

Novo Nordisk's Strategic Shift in the Obesity Drug Market

By Jacob Gronholt-Pedersen

CEO Mike Doustdar Calls for Customer Obsession

COPENHAGEN, Sept 15 (Reuters) - Novo Nordisk's CEO Mike Doustdar on Tuesday urged employees to be more customer-focused, as the Wegovy maker seeks to regain ground in the fast-growing obesity drug market.

Competitive Landscape and Market Dynamics

The push comes as investors question whether Doustdar can restore Novo's lead after the Danish drugmaker lost momentum to rival Eli Lilly in a market that analysts expect could exceed $100 billion a year by 2030.

Wegovy vs. Zepbound: The Race for Market Leadership

Novo was the first major mover in the weight-loss drug market when it launched Wegovy in the United States in 2021. But it has since fallen behind Eli Lilly, which moved more quickly to sell its Zepbound treatment directly to consumers.

Internal Changes and Strategic Vision

Doustdar was speaking at a town hall meeting at the company's headquarters near Copenhagen that was broadcast globally and attended by media.

The Novo Way: Cultural Transformation

The chief executive, who took the helm in August last year, on Monday unveiled a new cultural strategy, dubbed "The Novo Way", alongside plans to change the company's day-to-day name and logo.

Four New Principles

"We would like to become a better and a bigger company. A company that does more for many more, both patients and consumers," Doustdar said.

He outlined four new principles: customer obsession, competitiveness, clarity, and care and integrity.

Upcoming Investor Engagement

Novo is due to address investors at a capital markets day on Monday.

(Reporting by Jacob Gronholt-Pedersen. Editing by Louise Rasmussen and Mark Potter)

Key Takeaways

  • Novo has rebranded to “Novo” and launched a new cultural strategy centered on customer obsession, competitiveness, clarity, and care & integrity under “The Novo Way” (novonordisk.com)
  • Despite strong early adoption of Wegovy—including over 5 million US prescriptions for its oral pill since January 2026 and #1 branded obesity volume share—Novo has ceded ground to Lilly, whose tirzepatide-based drugs now command nearly 60% of the US obesity market (sec.gov)
  • With obesity‑GLP‑1 revenue share sliding to 39% in H1 2026, Novo’s rebrand and cultural shift aim to sharpen focus and accelerate innovation as it prepares for a capital markets day next week (axis-intelligence.com)

References

Frequently Asked Questions

Why is Novo Nordisk focusing on a more customer-centric culture?
Novo Nordisk's CEO aims to regain market leadership in the obesity drug sector by prioritizing customer needs and competitiveness.
What strategic changes has Novo Nordisk announced?
The company unveiled 'The Novo Way', a new cultural strategy with four principles: customer obsession, competitiveness, clarity, and care and integrity.
What challenge is Novo Nordisk facing in the obesity drug market?
Novo Nordisk has lost momentum to Eli Lilly, which moved faster to market its Zepbound treatment directly to consumers.
Who is leading the cultural shift at Novo Nordisk?
CEO Mike Doustdar, who took over in August last year, is spearheading the push towards a customer-focused company culture.
When and where did Novo Nordisk's CEO announce the new strategy?
The announcement was made at a globally broadcast town hall at Novo's headquarters near Copenhagen on September 15.

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