Connect with us

Top Stories

TeamSupport Secures Significant Growth Investment from Level Equity

TeamSupport Secures Significant Growth Investment from Level Equity

Investment to accelerate growth and expansion of leading B2B customer support software

TeamSupport, the industry’s top B2B (business to business) customer support software solution, today announced it has obtained a significant growth investment from Level Equity.

The investment will enable the company to accelerate the expansion of its technology, customer success, sales, and marketing initiatives.

The funding comes at a perfect time, as Gartner recently announced that Customer Relationship Management (CRM), which includes Sales, Marketing, Customer Support and Customer Success, was the largest software market in 2017. Gartner also predicts CRM will continue to be the fastest growing software market through 2018 and beyond.

“Customer support is a critical piece of business success, and our unique focus on the needs of B2B organizations has been extremely well received in the market,” said Robert C. Johnson, CEO and Co-Founder of TeamSupport. “We have seen tremendous growth over the past several years and as a result have had a great deal of interest in our business. We took a very strategic approach to our decision to bring on an investment partner that would share our vision and help accelerate our growth in this rapidly expanding market. Level’s investment enhances our commitment to providing the best customer success platform for B2B and we’re excited to continue building and expanding our distinctive solution.”

Founded in 2009 to address the unique pain points facing B2B technology support teams, TeamSupport grew organically for several years before raising a modest Series A investment round in 2014. As expected, this funding helped the company grow to become one of the industry’s leading customer support software suites, making a name for themselves among industry competitors like Zendesk, Freshdesk and Salesforce Service Cloud in the rapidly growing customer support software market.

“We’re excited to partner with Robert and the rest of the management team at TeamSupport to accelerate their growth,” said Sarah Sommer, Partner at Level Equity. “The customer support and success marketplaces are expanding rapidly, and TeamSupport is uniquely positioned to become a dominant player in the space.”

The company has realized many accomplishments over the years and introduced innovative features that are especially valued in B2B including a Visual Support suite, best-in-class Service Level Agreement (SLA) function, and most recently the addition of IBM Watson-powered Sentiment Analysis.

Editorial & Advertiser disclosure
Our website provides you with information, news, press releases, Opinion and advertorials on various financial products and services. This is not to be considered as financial advice and should be considered only for information purposes. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third party websites, affiliate sales networks, and may link to our advertising partners websites. Though we are tied up with various advertising and affiliate networks, this does not affect our analysis or opinion. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you, or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish sponsored articles or links, you may consider all articles or links hosted on our site as a partner endorsed link.
Global Banking and Finance Review Awards Nominations 2021
2021 Awards now open. Click Here to Nominate


Newsletters with Secrets & Analysis. Subscribe Now