Target Group, the financial services outsourcing and software provider, is pleased to announce that...
19th July, 2014
Marije Gould, VP, Verint The new ‘challenger’ banks, such as Swedish bank Handelsbanken and UK based...
19th July, 2014
Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on...
1st July, 2014
New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK co...
11th June, 2014
Cloud contact centre vendor NewVoiceMedia has helped Ukash reach the final in the ‘Best Application...
4th June, 2014
The in-bank customer experience has always been important for financial institutions, but two curren...
10th May, 2014
Leading cloud contact centre vendor NewVoiceMedia announces the integration of its ContactWorld solu...
24th April, 2014
By Simon Cadbury, Head of Strategy & Innovation at Intelligent Environments As UK high street ba...
22nd April, 2014
Vizolution and Santander have jointly won a highly commended award at the FStech gala awards event f...
11th April, 2014
The crisis of 2008 still looms large in the consciousness of many financial institutions’ retail cus...
4th April, 2014
Author: Howard Williams, Marketing Manager, Email2DB With many financial services brands fighting fo...
24th March, 2014
New research from NewVoiceMedia reveals that US consumers are twice as likely to share a bad custome...
19th March, 2014