Top Stories
MyPhoneClub calls for exceptional customer service with cloud technology
Mobile communication services provider MyPhoneClub, has deployed cloud-based technology from NewVoic...
19th June, 2013
Customer Service
Top Stories
How social media is igniting a revolution in customer service
By Mike Hughes, European MD at [24]7, the intuitive customer experience company A majority of the wo...
12th June, 2013
Top Stories
The Lost Weekend: The British Spend Two “Bank Horrordays” Per Annum Waiting in Queues or Waiting on the Phone for Service The Lost Weekend: The British Spend Two “Bank Horrordays” Per Annum Waiting in Queues or Waiting on the Phone for Service
Every year, British adults waste an astonishing combined 403,000 years (or 5,000 lifetimes) in queue...
30th April, 2013
Top Stories
Research reveals lost calls spell danger for financial services
Financial services firms are at serious risk of losing business by leaving customers hanging on the...
22nd April, 2013
Business
How is Agent Burnout affecting your company’s bottom line?
Agent burnout affects most organisations to some degree. Not only does it have a negative impact on...
18th January, 2013
Trading
New Awards for OptionsClick
OptionsClick continues to lead the industry while collecting new accolades OptionsClick has recently...
6th September, 2012
Business
Service more important than price for post-recession consumer
The importance of customer service over price in consumers’ minds has finally taken pole position. D...
31st July, 2012
Technology
Evolution of the service desk
IT consumerisation is forcing many banks to re-think their approach to service and support. Gary Pru...
28th March, 2012
Interviews
We provide fast, efficient service
Bill Dalton, Property Claim Director at Fireman’s Fund in an interview on the claims adjustmen...
3rd September, 2011