Banking
A Guide to Flexible Scheduling for Banking Management
Many industries are implementing permanent work from home and flexible schedule policies, including...
15th March, 2022
Customer Service
Technology
Is AI taking quality and cost optimization of enterprise services to the next level?
By Dr. Adrian Engelbrecht, Product & Development Lead, Serviceware AI Business and service leaders a...
18th February, 2022
Business
Are your information documents communicating effectively?
By Nick Cole, Managing Director, Go Inspire Solutions, explains how financial services businesses ca...
15th February, 2022
Top Stories
Myfirmsapp celebrates being named a finalist in besma’s customer service team of the year award
‘The standard of entries is formidable and the number of organisations striving for sales excellence...
24th August, 2018
Top Stories
Refused Car Finance celebrate rapid growth with major rebrand and expansion plans
This week, Refused Car Finance, a bad credit car finance specialist company, announced a rebrand and...
21st August, 2018
Business
These 10 Things Will Kill Your Business Venture If You’re Not Careful!
When it comes to running a successful business, there are a number of business attributes that you n...
8th February, 2018
Business
What Does Customer Service Mean To You?
Irrespective of the type of job you are performing, having good customer service skills has become t...
15th January, 2017
Top Stories
ALMOST 1 IN 3 FINANCIAL FIRMS DELIVER POOR CUSTOMER SERVICE OVER THE PHONE
Research Highlights How UK Businesses Must Relearn The Art of Conversation The quality of customer s...
25th March, 2015
Top Stories
WHAT IS THE ROLE OF SOCIAL MEDIA IN THE FINANCIAL SERVICES REALM?
Phil Male is currently CEO at UK2 Group, one of the world’s largest hosting companies, and also a re...
14th March, 2015
Finance
THE YEAR OF ENGAGEMENT: OPTIMISING CUSTOMER SERVICE IN FINANCE 2015
By Marije Gould, Vice President EMEA, Verint Now we are underway and into the new year, it’s a good...
26th February, 2015
Top Stories
UNIFY DELIVERS NEXT-GENERATION TELEPHONY SOLUTION TO SOUTH YORKSHIRE CREDIT UNION
Unify and Active Voice & Data enable multi-site OpenScape Business deployment that dramatically...
26th February, 2015
Top Stories
NEWVOICEMEDIA JOINS THE DESK.COM APP HUB TO HELP FAST-GROWING SMBS LEVERAGE CUSTOMER SERVICE TO ACCELERATE GROWTH
ContactWorld for Desk.com empowers customers to deliver fast and personalised customer service The D...
28th November, 2014