Banking
FIVE WAYS TO TURN BANK BRANCHES INTO COMPETITIVE POWERHOUSES
By Christina Bowe, Regional Director UK & Ireland, Perceptive Software There’s no shortage of st...
19th November, 2014
Customer Service
Top Stories
SOLUTION OPTIMIZES CUSTOMER SERVICE, ENABLING SMARTER ENGAGEMENT, GREATER EMPLOYEE COLLABORATION AND HEIGHTENED PRODUCTIVITY
Advancements Reinforce Added Value from Single Vendor Customer Engagement Optimization Solution Veri...
14th November, 2014
Business
NOBODY PUTS CUSTOMER SERVICE IN A CORNER
Peter Whibley, product marketing manager for KANA Software, A Verint Company Well, actually, they do...
25th October, 2014
Top Stories
AEGIS PARTNERS WITH PUNJAB NATIONAL BANK FOR CUSTOMER LIFECYCLE MANAGEMENT
Enters into a 5 year partnership across 2 locations – Gurgaon and Bhopal Engagement to initial...
2nd October, 2014
Business
BUSINESSES HAND DATA TO CUSTOMER-FOCUSED TEAMS WITHOUT HOLDING THEM TO ACCOUNT
Iron Mountain/PwC study reveals disconnect between information insight and information risk manageme...
27th September, 2014
Top Stories
BANKS NEED TO FOCUS ON REBUILDING CONSUMER CONFIDENCE
Consistent improvements in customer satisfaction is key to trust and reputation With trust in the sp...
15th September, 2014
Top Stories
NEWVOICEMEDIA HELPS SUREFLAP REACH FINAL OF ECOMMERCE AWARDS FOR EXCELLENCE
NewVoiceMedia’s leading cloud contact centre technology has helped SureFlap reach the final in the ‘...
4th September, 2014
Top Stories
NEWVOICEMEDIA SECURES WOWCHER AS FINALIST FOR ECOMMERCE AWARDS FOR EXCELLENCE 2014
NewVoiceMedia, the leading cloud contact centre vendor, has helped Wowcher reach the final in the ‘B...
30th August, 2014
Business
IF YOU WANT LOYAL CUSTOMERS, MAKE IT EASY TO COMPLAIN
Peter Whibley, product marketing manager for KANA Software, A Verint® Company If there’s only one th...
27th August, 2014
Top Stories
POOR CUSTOMER SERVICE IS ERODING CUSTOMER LOYALTY TO RETAIL BRANDS
Complaints from “Under 35” Age Group are Taken Less Seriously, Resulting in Younger Consumers Shoppi...
27th August, 2014
Top Stories
VIZOLUTION AND SANTANDER SHORTLISTED FOR BEST TECHNICAL PARTNERSHIP IN CCA EXCELLENCE AWARDS 2014
Vizolution and Santander have been jointly shortlisted for the CCA Excellence Awards 2014 in the cat...
27th August, 2014
Top Stories
PRAXITY MEMBER AJA BENELUX LAUNCHES CUSTOMER SERVICE TRANSPARENCY CERTIFICATION
Praxity member and international standards compliance guru, AJA Benelux, has joined forces with call...
14th August, 2014