Top Stories
2014 – A YEAR FOR REBUILDING TRUST
Events in 2013 saw trust in many organisations hit a new low, but will 2014 mark a customer service...
10th January, 2014
Customer Service
Business
CUSTOMER SERVICE HITS THE BOTTOM LINE
The quality of the customer service experience is one of the biggest influencing factors on a busine...
6th December, 2013
Business
SEATWAVE: HIGH QUALITY CUSTOMER SERVICE OUTSOURCED TO BULGARIA
Joe Cohen launched Seatwave in February 2007 with the specific aim of providing a safe and secure al...
12th November, 2013
Top Stories
THE GREEN HOUSE DELIVERS CUSTOMER SERVICE EXCELLENCE WITH TRUE CLOUD TELEPHONY
Environmental specialist, the green house, has enhanced its customer service through the deployment...
8th November, 2013
Top Stories
“60K WINS EUROPEAN OUTSOURCER OF THE YEAR”
Who is the European Outsourcer of the Year? Which firm has been chosen over all of its competitors a...
29th October, 2013
Banking
HOW EFFECTIVE ARE THE TOP UK BANKS AT USING SOCIAL MEDIA FOR CUSTOMER SERVICE AND ENGAGEMENT?
By John Brookmyre, Head of Capital Markets, IMGROUP With two thirds of the UK population now on Face...
29th October, 2013
Banking
IS THE 7-DAY SWITCH A WAKEUP CALL FOR BANKS TO INVEST IN CUSTOMER SERVICES?
Mary Clarke, CEO, Cognisco It is commonly said people are more likely to get divorced than change th...
9th October, 2013
Banking
AROUND FIVE MILLION UK CURRENT ACCOUNT HOLDERS READY TO SWITCH BANKS
Research from SAS identifies appetite from consumers to find a new current account provider New onli...
27th September, 2013
Business
PHONE RAGE INDEX, SEPTEMBER 2013
Updated and expanded index now incorporates customer comments and feedback from social media HMRC to...
20th September, 2013
Banking
CUSTOMER SATISFACTION — ARE YOU WALKING THE WALK?
By Daniel Melo, Senior Director, Solution Consulting EMEA, FICO Despite the banking sector’s efforts...
16th September, 2013
Trading
OptionsClick – Best Customer Service Europe 2013
Recently, the Global Banking and Finance Magazine awarded their prestigious Best Customer Service Eu...
29th August, 2013
Business
THE IMPORTANCE OF CUSTOMER SERVICE IN A MAJOR RECESSION
Stephen Hollings, Commercial Director, The Shield Group The global recession has made it even m...
24th June, 2013