Top Stories
SEVEN MILLION 18-30 YEAR OLDS DEMAND WHATSAPP-STYLE CUSTOMER SERVICE MESSAGING FROM THEIR BANKS
More than six in ten 18-30 year olds would like to contact their banks using WhatsApp-style mobile m...
18th March, 2014
Customer Service
Banking
BANKING BUCKS THE TREND TO IMPROVE CUSTOMER SATISFACTION IN 2013 BY USING CUSTOMER SERVICE TO REBUILD LOST TRUST
Banks and Building Societies the only sector to improve customer satisfaction during 2013 ‘Professio...
13th March, 2014
Business
US AND UK CUSTOMERS WILL SWITCH MORE THAN $60 BILLION OF BUSINESS IN 2014 IF SERVICE POOR
Improving customer experience, across multiple service channels, is an increasing concern for Financ...
11th March, 2014
Top Stories
SWORD ACTIVE RISK APPOINTS HEAD OF GLOBAL SUPPORT FOR UK, US AND AUSTRALIAN OPERATIONS
Sword Active Risk, a supplier of specialist risk management software and services, has appointed a n...
27th February, 2014
Business
UK CONSUMERS LESS TOLERANT TO POOR SERVICE THAN US COUNTERPARTS, FINDS RESEARCH
Study reveals contrasting responses of British and American consumers to bad service, with UK busine...
27th February, 2014
Business
CUSTOMER SERVICE KEYNOTE SPEAKER JOHN TSCHOHL ASKS “DO YOU MAKE THESE 10 EMPLOYEE TRAINING MISTAKES?”
Most of the money and time companies spend on training is wasted. That’s because the majority...
18th February, 2014
Banking
WHEN BANKS HAVE IT ISSUES – IT’S THE CUSTOMERS THAT LOSE OUT. SO WHAT CAN BE DONE AS A CUSTOMER SERVICE INITIATIVE?
Howard Williams, Marketing Manager, WhosOn As we all become increasingly reliant on accessing our ba...
11th February, 2014
Top Stories
INSURANCE COMPANY TRANSFORMS SERVICE AND SALES OPERATION WITH LEADING CLOUD CONTACT CENTRE TECHNOLOGY
A nationally-operating car insurance specialist has enhanced its customer experience and sales opera...
5th February, 2014
Business
NEW UK “IMPATIENCE INDEX” CONFIRMS GENERATIONAL SHIFT AS DIGITAL CONSUMERS EXPECT RESPONSES IN 10 MINUTES, NOT 10 DAYS
Omnibus Research for KANA Software Highlights Consumers’Impatience with Organisations’ Slow Co...
31st January, 2014
Top Stories
EPTICA GROWS GLOBAL SALES TO $10.6M AND INCREASES REVENUES BY 18% IN 2013
UK expansion driven by innovative linguistic-powered customer service technology Global multichannel...
30th January, 2014
Top Stories
AMICA MUTUAL INSURANCE COMPANY SELECTS SEMAFONE TO UNDERPIN EXEMPLARY PAYMENTS SERVICE
Leading US insurance company implements new system to provide secure telephone payments without comp...
27th January, 2014
Top Stories
BUSINESSES ADMIT WIDESPREAD CUSTOMER SERVICE FAILINGS ARE HITTING BOTTOM LINE
Nearly two thirds of companies worldwide find bottom lines significantly hit by poor service One in...
17th January, 2014