Editorial & Advertiser Disclosure Global Banking And Finance Review is an independent publisher which offers News, information, Analysis, Opinion, Press Releases, Reviews, Research reports covering various economies, industries, products, services and companies. The content available on globalbankingandfinance.com is sourced by a mixture of different methods which is not limited to content produced and supplied by various staff writers, journalists, freelancers, individuals, organizations, companies, PR agencies etc. The information available on this website is purely for educational and informational purposes only. We cannot guarantee the accuracy or applicability of any of the information provided at globalbankingandfinance.com with respect to your individual or personal circumstances. Please seek professional advice from a qualified professional before making any financial decisions. Globalbankingandfinance.com also links to various third party websites and we cannot guarantee the accuracy or applicability of the information provided by third party websites.
Links from various articles on our site to third party websites are a mixture of non-sponsored links and sponsored links. Only a very small fraction of the links which point to external websites are affiliate links. Some of the links which you may click on our website may link to various products and services from our partners who may compensate us if you buy a service or product or fill a form or install an app. This will not incur additional cost to you. For avoidance of any doubts and to make it easier, you may consider any links to external websites as sponsored links. Please note that some of the services or products which we talk about carry a high level of risk and may not be suitable for everyone. These may be complex services or products and we request the readers to consider this purely from an educational standpoint. The information provided on this website is general in nature. Global Banking & Finance Review expressly disclaims any liability without any limitation which may arise directly or indirectly from the use of such information.


Leading cloud contact centre vendor NewVoiceMedia announces the integration of its ContactWorld solutions with Salesforce1 Mobile. Working seamlessly with the Salesforce1 Mobile App, all solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location, transforming the experience for both the customer and agent.

With sales leaders increasingly investing in tools that enable sales reps to work smarter, coupled with a 46% increase in mobile budgets¹, it is vital that innovation is targeted around the support of mobile trends and the desire of sales and marketing leaders to drive efficiency in their functions.

This enhanced offering from NewVoiceMedia will vastly improve business efficiencies, particularly for field sales teams who need to contact and track customer or prospect communications on the move. The solution is simple and easy to use, as reps are able to dial contacts directly from the new Salesforce1 Mobile App, maximising the wealth of historical data they hold on customers and prospects to create a richer dialling experience. Furthermore, all inbound and outbound calls are automatically logged in Salesforce including access to call recordings, providing reps, administrators and supervisors with instant visibility on calls. This is invaluable for call reporting, training and quality management, alongside improved Salesforce adoption rates for field teams.

Matt Tuson, EVP Sales, comments, “Your sales team need to be where their customers and prospects are, and often this means being away from their desk. Our award-winning cloud customer contact platform now enables agents to work beyond the boundaries of the office, while benefiting from complete visibility of all sales activity, as customer data is turned into meaningful insight, driving sales effectiveness”.

According to Forrester Research, Inc., the anytime, anywhere workers in the US and Europe grew from 15 percent to 29 percent of employees between 2011 and 2012. As stated in its ‘2013 Mobile Workforce Adoption Trends’ report, ‘The convenience of mobile devices sets the bar for what your mobile workforce expects. They want access to the Internet and to all their business tools from any location on any device. The rise of the anytime, anywhere workforce means that CIOs must think carefully and strategically… about implementing new systems of engagement’.

NewVoiceMedia will be unveiling the solution at Salesforce1 Tour in Chicago on 24 April and Salesforce1 Tour in London on 22 May. For further information, view the NewVoiceMedia Salesforce1 Mobile video atwww.newvoicemedia.com.