Headlines
Ryanair cancels 170 flights, disrupts over 30,000 passengers on French ATC strike
(Reuters) -Ryanair said it was forced to cancel 170 flights affecting over 30,000 passengers due to...
3rd July, 2025
Customer Service
Latest articles
Banking
Basisbank Awarded Best Corporate Bank Georgia 2024 by Global Banking & Finance Review
Basisbank has been recognized as the Best Corporate Bank Georgia 2024 by the influential internation...
24th September, 2024
Top Stories
Microsoft takes its AI push to customer service call centers
Microsoft takes its AI push to customer service call centers By Stephen Nellis (Reuters) – Microsoft...
4th June, 2024
Business
Russell Schuster – The Power of Empathy and Community Engagement
Russell Schuster – The Power of Empathy and Community Engagement Russell Schuster, a C-suite level e...
5th February, 2024
Top Stories
UK air traffic control meltdown fault won’t happen again – NATS
UK air traffic control meltdown fault won’t happen again – NATS By Sarah Young LONDON (Reuters) -The...
30th August, 2023
Technology
Conversational AI can be transformational for customer service in the insurance industry
Conversational AI can be transformational for customer service in the insurance industry By Sanjeev...
15th June, 2023
Finance
AML checks – what happens when banks are too slow?
By Sophie Lalor-Harbord, Partner, Commercial Litigation, Stewarts and Joe Mitchell, Senior Associate...
9th February, 2023
Business
Top secrets to competitive and effective customer care going into 2023
By Richard Farrell, CIO at Netcall Customer care is at an inflection point: demands are higher and r...
28th November, 2022
Finance
How To Choose The Right Automotive Insurance Company
Sponsored Feature Presented by Motor1 When it comes to protecting your car, you want to make sure th...
22nd August, 2022
Top Stories
London’s Heathrow caps passengers at 100,000 a day
By Paul Sandle and Yadarisa Shabong LONDON (Reuters) -London’s Heathrow said it would cap departing...
12th July, 2022
Banking
Our relationship with money has changed, and banks need to get on board
By Alexander Thomson, VP, Quantum Metric The retail banking landscape has changed dramatically over...
13th June, 2022
Business
The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a third of customers
By David Shannon, Head of Hyperautomation, SAS UK & Ireland One third of UK & Ireland customers say...
16th March, 2022