Customer experience

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Image for TEXT ANALYTICS TO HELP FINANCIAL SERVICES FIRMS MANAGE PROJECTED GROWTH IN TEXT-BASED CUSTOMER INSTANT MESSAGING, SOCIAL MEDIA, WEB CHAT AND EMAIL REQUESTS
Top Stories

TEXT ANALYTICS TO HELP FINANCIAL SERVICES FIRMS MANAGE PROJECTED GROWTH IN TEXT-BASED CUSTOMER INSTANT MESSAGING, SOCIAL MEDIA, WEB CHAT AND EMAIL REQUESTS

IntelligentResponse from mplsystems supports blending of automated and assisted responses – en...

25th October, 2014

Image for USING DATA TO HELP BANKS IMPROVE CUSTOMER CENTRIC SERVICES
Banking

USING DATA TO HELP BANKS IMPROVE CUSTOMER CENTRIC SERVICES

Tony Virdi, VP and Head of Banking and Financial Services in the UK & Ireland, Cognizant Banking...

22nd October, 2014

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Business

INSURING THE DIGITAL CUSTOMER

Jane Tweddle, Industry Principal, Financial Services at SAP Insurance is no longer a simple linear p...

18th October, 2014

Image for SOCIAL BANKING- THE NEXT COMPETITIVE BATTLEGROUND
Top Stories

SOCIAL BANKING- THE NEXT COMPETITIVE BATTLEGROUND

By Mohua Sengupta, Senior Vice President & Head – Banking Financial Services & Insurance and...

17th October, 2014

Image for CUSTOMER POWER: BANKING
Top Stories

CUSTOMER POWER: BANKING

Exploring the relationships that customers want to have with their retail bank Customer Power: Banki...

13th October, 2014

Image for NEW REPORT REVEALS GROWING INVESTMENT IN OMNI-CHANNEL CLOUD CUSTOMER CONTACT SOLUTIONS
Top Stories

NEW REPORT REVEALS GROWING INVESTMENT IN OMNI-CHANNEL CLOUD CUSTOMER CONTACT SOLUTIONS

A new report released this week by leading global business consulting firm Bluewolf, and sponsored b...

10th October, 2014

Image for YOU’RE NOT GOING TO FIND NEW SOURCES OF GROWTH UNLESS YOU DEVELOP SOME CUSTOMER CURIOSITY
Technology

YOU’RE NOT GOING TO FIND NEW SOURCES OF GROWTH UNLESS YOU DEVELOP SOME CUSTOMER CURIOSITY

Elliot Howard of financial IT leader Sopra Banking Software believes the UK finance sector should em...

9th October, 2014

Image for RETAIL BANKING IS CHANGING: HOW TO PERPETUALLY PLEASE YOUR CUSTOMERS
Banking

RETAIL BANKING IS CHANGING: HOW TO PERPETUALLY PLEASE YOUR CUSTOMERS

Jenni Palocsik, Solutions Marketing Director, Retail Financial Services, Verint A recent report publ...

9th October, 2014

Image for LINKING CUSTOMER AND EMPLOYEE FEEDBACK TO GIVE THE COMPETITIVE EDGE IN FINANCIAL SERVICES
Finance

LINKING CUSTOMER AND EMPLOYEE FEEDBACK TO GIVE THE COMPETITIVE EDGE IN FINANCIAL SERVICES

By Paul Barnes, UK Managing Director for QuestBack, a leading provider of online survey and managed...

8th October, 2014

Image for HAPPY TO HELP: HOW THE CONTACT CENTRE CAN HELP FINANCIAL ORGANISATIONS TO MEET CUSTOMER DEMAND AND IMPROVE SERVICE
Business

HAPPY TO HELP: HOW THE CONTACT CENTRE CAN HELP FINANCIAL ORGANISATIONS TO MEET CUSTOMER DEMAND AND IMPROVE SERVICE

Richard Farrell, CTO Netcall looks at the pressures facing contact centre teams in the financial ser...

2nd October, 2014

Image for AVOKA TRANSACT 4.1 ENHANCES DIGITAL SALES & SERVICE EXPERIENCES FOR FINANCIAL SERVICES AND GOVERNMENT
Top Stories

AVOKA TRANSACT 4.1 ENHANCES DIGITAL SALES & SERVICE EXPERIENCES FOR FINANCIAL SERVICES AND GOVERNMENT

Avoka, the customer experience management company specializing in multi-channel engagement applicati...

1st October, 2014

Image for 2014 RETAIL SHOPPER EXPERIENCE STUDY
Technology

2014 RETAIL SHOPPER EXPERIENCE STUDY

Empathy and personalisation more vital than ever for retailers to successfully engage with customers...

30th September, 2014