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By Peter Tetlow, Client Solutions Director, Ventrica Do we really understand what the customer experience is and how to improve it? A starting point is to look...
Appian Cloud Platform Enables Low-Code Rapid Application Development for Powerful Process Automation Appian (NASDAQ: APPN) announces that UnionBank of the Philippines used the Appian Platform to launch...
By Mike Page, Head of Product Management and Customer Experience, MyFirmsApp Mike is Head of Product Management and Customer Experience strategy at MyFirmsApp, developers of the largest...
Contributed by: Tom Tseki, Vice President & General Manager, GeoFluent & Customer Care Solutions, Lionbridge The modern consumer is now more influential than ever. Empowered by...
“Customer service” is a term often mooted by recruitment agencies… but is it something that is actually taken seriously, or is it simply part of an...
Co-founder and CEO of leading conversational AI technology company to share collaboration and deployment best practices with bank partner, Bank of Montreal (BMO) Finn AI, the...
By Alice Blair, senior marketing manager,Engage Hub Traditional C-Suite positions across organisations have transformed drastically as a result of technological advancements and, in turn, data-driven environments....
Anthony Hynes, Managing Director and CEO, eNett International Competition in the travel industry is high, and margins are low. And with the cost of travel continuously...
Research uncovers top e-commerce frustrations in the UK and US Survey of online shopping habits finds e-commerce market dominance, dissatisfaction with customer experience, and concern over...
With Finastra’s Total Lending, Unity Bank has the tools to remain competitive in a strategically important marketplace Unity Bank, whose holding company is based in Augusta...
Merkle (www.merkleinc.com/emea), a leading technology-enabled, data-driven performance marketing company, has promoted Adam Guilfoyle to the newly created role of head of agency sales at Merkle Periscopix (MPX), following an...