Banking
HOW BANKS CAN USE PREDICTION ANALYTICS TO IMPROVE THE CUSTOMER EXPERIENCE
By Nick Mitchell, managing director, EMEA, at intuitive consumer experience firm [24]7 Amazon has ch...
8th April, 2015
Customer experience
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VIZOLUTION APPOINTS STAVROS AIVALIOTIS AS CUSTOMER SUCCESS MANAGER
Vizolution has appointed Stavros Aivaliotisto the role of Customer Success Manager. Stavros will wor...
2nd April, 2015
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MISMATCHED PRIORITIES BETWEEN BOARD AND SENIOR MANAGEMENT IN UK FINANCIAL SERVICES
Need to shift mind set to focus on improving customer experience There is a clear mismatch between w...
25th February, 2015
Top Stories
NOTTINGHAM BUILDING SOCIETY REFLECTS ON ANOTHER YEAR OF RECORD PERFORMANCE AND STRONG FRANCHISE GROWTH IN ITS HEARTLAND
The past year has been one of record performance by Nottingham Building Society (known as The Nottin...
20th February, 2015
Banking
WHY BANKS ARE LEARNING THE RETAIL LESSON
David Maitland, General Manager, EMEA at Couchbase explains how financial institutions are building...
19th February, 2015
Banking
USING CODE HALOS TO IMPROVE BANKS’ NET PROMOTER SCORE
Tony Virdi, VP of Banking and Financial Services in the UK & Ireland, Cognizant A company’s Net...
17th February, 2015
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WESLEYAN CHOOSES VIZOLUTION’S VSCREEN TO DELIVER REMOTE ADVICE
Following a successful pilot resulting in 97% positive customer feedback, Wesleyan, one of the UK’s...
13th February, 2015
Banking
BANKS ARE FOLLOWING CUSTOMERS AWAY FROM THE 9 TO 5
Tony Virdi, VP of Banking and Financial Services in the UK & Ireland, Cognizant As a result of t...
31st January, 2015
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BANKS TO UNLOCK CONSUMER TRANSACTION “BIG DATA” WITH INETCO ANALYTICS™
New software application for customer analytics provides on-demand access to consumer experience, us...
24th January, 2015
Top Stories
DELIVERING DIGITAL CUSTOMER SERVICE AND BRANCH TRANSFORMATION
Jenni Palocsik, Solutions Marketing Director, Retail Financial Services, Verint Why are so many bank...
21st January, 2015
Business
CLAIMS HANDLING: FINDING THE EQUILIBRIUM BETWEEN CUSTOMER EXPECTATIONS AND INDEMNITY LEAKAGE
By Simon Penny, Head of Insurance, Business Process Solutions, DST Effective claims handling is unde...
10th January, 2015
Finance
FINANCIAL SERVICES TECHNOLOGY 2015 PREDICTIONS FROM LEXMARK
By Kieran Arigho, Financial services consultant, Lexmark UK & Ireland In the UK, we have continu...
23rd December, 2014