Customer experience

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Image for INTELLIGENT ENVIRONMENTS PARTNERS WITH AVANADE TO MEET THE EXPECTATIONS OF DIGITALLY SAVVY FINANCIAL SERVICES CONSUMERS
Top Stories

INTELLIGENT ENVIRONMENTS PARTNERS WITH AVANADE TO MEET THE EXPECTATIONS OF DIGITALLY SAVVY FINANCIAL SERVICES CONSUMERS

UK research shows clear and robust digital strategies are key to future bank success and growth To h...

6th August, 2014

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Banking

WHAT BANKS CAN LEARN FROM CASHLESS BUSES

Tony Virdi, Vice President, Cognizant Technology Solutions, outlines what banks and financial instit...

30th July, 2014

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LV= TO USE VIZOLUTION’S VSCREEN

Vizolution is pleased to announce that LV= is to pilot the use of vScreen to deliver an augmented ca...

23rd July, 2014

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STUDY REVEALS BANKS MUST ENCOURAGE MORE VOCAL CUSTOMERS TO AVOID THE BIG SWITCH

Offering Rewards on the Same Scale as Retail Can Help Encourage More Vocal Customers and Brand Loyal...

23rd July, 2014

Image for RETAIL BANKS RESPONDING TO CHALLENGE OF IMPROVING CUSTOMER EXPERIENCES
Banking

RETAIL BANKS RESPONDING TO CHALLENGE OF IMPROVING CUSTOMER EXPERIENCES

Research conducted by leading business and financial adviser Grant Thornton UK LLP has found that th...

22nd July, 2014

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Banking

THE BANK BRANCH IS NOT DEAD, SAYS OVUM

Banks’ investment in branches further evidence of exit from credit crunch The growth of mobile is ac...

22nd July, 2014

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Business

UK CUSTOMER SATISFACTION FALLS FOR THE SECOND YEAR

UK Customer Satisfaction Falls for the Second Year, warning organisations to maintain focus on custo...

22nd July, 2014

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Banking

THE BANKING CALL CENTRE: EVOLVING TO MEET CONSUMERS’ EXPECTATIONS

Ewen Fleming, Partner, Financial Services Advisory (Banking), Grant Thornton UK LLP The ‘digit...

22nd July, 2014

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Banking

HAVING IT ALL: IMPROVING ATM PROFITABILITY AND CUSTOMER EXPERIENCE

Retail banking is getting harder: low interest rates, more government regulations, and mandates for...

18th July, 2014

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NEW RESEARCH REVEALS THE POWER OF THE CONSUMER IN A ‘SOCIAL MEDIA ERA’

More than half of Gen Y consumers harness online channels following poor customer service As further...

18th July, 2014

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MAKING INSURANCE CUSTOMER TOUCH POINTS COUNT

Peter Whibley, product marketing manager for KANA Software, A Verint® Company When it comes to custo...

28th June, 2014

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GMC SOFTWARE TECHNOLOGY HIRES NEW PRESIDENT, EMEA

Ian Clarke joins GMC to drive EMEA growth GMC Software Technology (GMC), the award-winning leader in...

25th June, 2014