Customer Contact Expo, the UK’s largest event for the customer contact and customer service industry...
25th September, 2014
NewVoiceMedia, the leading cloud contact centre vendor, has helped Ukash reach the final in the ‘Con...
25th September, 2014
~ More than a third of customers would abandon their bank for an experience that combined both ~ Rec...
25th September, 2014
NewVoiceMedia, the leading cloud contact centre vendor, has helped Wowcher reach the final in three...
24th September, 2014
In business today, the most important voice is that of the customer. And while customer satisfaction...
24th September, 2014
Research reveals seven in 10 actively avoid companies that have technical issues Delphix warns compa...
19th September, 2014
Charter UK, the leading provider of enterprise complaint and feedback management, announced its acqu...
10th September, 2014
Chris Riegel, CEO and founder of Stratacache, which provides digital signage solutions to retail ban...
6th September, 2014
Peter Whibley, product marketing manager for KANA Software, A Verint® Company If there’s only one th...
27th August, 2014
By Sayandeb Banerjee, Cross-industry Delivery Lead at Mu Sigma As e-commerce and mobile technology c...
14th August, 2014
Evolving customer behaviour and expectations have made it imperative for financial institutions to l...
8th August, 2014
By Earl Glasgow senior partner at True Potential LLP Retailers really do set the standard when it co...
8th August, 2014