Banking
MAKING THE MOST OF CUSTOMER DATA
How banks can leverage data to provide a better mobile banking customer experience By Bhaskar Banerj...
27th January, 2014
Customer experience
Banking
IMPROVED SERVICE, ENHANCED CUSTOMER EXPERIENCE
At Wincor World 2014, Wincor Nixdorf will show how banks can enhance the customer experience with ne...
23rd January, 2014
Top Stories
MATSSOFT BPM WORKSHOP AT PROCESS EXCELLENCE WEEK FLORIDA
BPM specialist MatsSoft – the people behind process automation, communication enhancement and custom...
18th January, 2014
Investing
FICO-EFMA SURVEY: EUROPEAN RISK MANAGERS SAY INCREASING LENDING IS MORE IMPORTANT THAN INCREASING CAPITAL
Customer experience and profitability are also top priorities As European economies recover from the...
17th January, 2014
Business
THE ‘NOW’ GENERATION & FS CUSTOMER SERVICE
Customer expectations have changed forever – how do FS firms meet these changes and keep their custo...
12th January, 2014
Technology
AN ENHANCED CUSTOMER EXPERIENCE CAN START WITH THE STATEMENT
Leveraging technology to transform account statements into dynamic customer-centric relationship bui...
9th January, 2014
Banking
BANKING SECTOR TAKES THE CUSTOMER EXPERIENCE LEAD
Senior-level Customer Experience position now in place at 79% of UK Banks reveals new report from Ma...
3rd January, 2014
Banking
NEW TECHNOLOGIES WILL HELP BANKS THRIVE, NO MATTER WHAT THEIR CUSTOMER EXPERIENCE MODEL
By Chris Nunn, Head of Architecture – Collaboration, Dimension Data UK With the rise of mobile banki...
13th December, 2013
Banking
ACCOUNT SWITCHING: CHALLENGE OR OPPORTUNITY?
Tony Virdi, Vice President and Head of Banking and Financial Services in the UK & Ireland, Cogni...
3rd December, 2013
Top Stories
VIZOLUTION LAUNCHES vCHAT
Vizolution has launched vChat, a new web chat capability for advisers or agents speaking to clients...
3rd December, 2013
Banking
MODERNIZING THE BANK EXPERIENCE THROUGH INTERACTIVE EXPERIENCE TECHNOLOGIES
Mashreq partners with Infusion to deepen customer relations with intelligent digital interactions in...
28th November, 2013
Top Stories
VIZOLUTION WINS COMMENDATION IN INDUSTRY AWARDS
Vizolution, the parent company of vScreen has been highly commended in the 2014 Mortgage Finance Gaz...
28th November, 2013