Customer experience

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Image for Is your firm maximising its digital marketing intelligence from tools and technologies to constantly improve – or is it just one more thing to manage?
Business

Is your firm maximising its digital marketing intelligence from tools and technologies to constantly improve – or is it just one more thing to manage?

By Ben Michaelis, Managing Director – ThinkEngine Is the number one headache for marketing leaders –...

8th February, 2022

Image for GameStop shares drop as executives mum on turnaround plan details
Business

GameStop shares drop as executives mum on turnaround plan details

By Svea Herbst-Bayliss and Akanksha Rana BOSTON (Reuters) -GameStop Corp, at the center of this year...

9th September, 2021

Image for Why digital natives hold the key to widespread transformation in insurance
Technology

Why digital natives hold the key to widespread transformation in insurance

By Sam Vickerman, Practice Director, Insurance & Retail, Grayce Insurance companies can find it...

8th September, 2021

Image for Impact Opens Office In Denmark With Experienced Agency Director Announced
Top Stories

Impact Opens Office In Denmark With Experienced Agency Director Announced

Expansion in Nordics for Impact to serve growing roster of clients in the region Copenhagen 7th Sept...

7th September, 2021

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Top Stories

9 Best EdTech Companies to Work For

The education technology industry, or EdTech, received a powerful boost in 2020 when millions of stu...

3rd September, 2021

Image for Financial services and the next stage in customer experience
Finance

Financial services and the next stage in customer experience

By Jeff Woodland, Director of Verticals at Five9 The financial services industry has always been beh...

1st September, 2021

Image for The post-covid customer experience journey
Business

The post-covid customer experience journey

By Roy Jugessur, VP, EMEA, Acoustic The pandemic has heightened the demand for customer service exce...

1st September, 2021

Image for Removing the bottleneck: why every organisation needs a digital mailroom
Business

Removing the bottleneck: why every organisation needs a digital mailroom

By James Adie, Ephesoft The constant stream of information entering an organisation often goes strai...

31st August, 2021

Image for Online retailers: Using technology to scale up
Business

Online retailers: Using technology to scale up

By Ben Kaye, E-commerce and OMS Expert at Mintsoft With the levels of online shopping continuing to...

23rd August, 2021

Image for All eyes on the contact centre: how banks can get customer experiences right with IT visibility
Banking

All eyes on the contact centre: how banks can get customer experiences right with IT visibility

By Ian Waters, Senior Director of EMEA Marketing at Cisco ThousandEyes Speak to any financial servic...

19th August, 2021

Image for Digital transformation & social responsibility: Two sides of the same coin
Banking

Digital transformation & social responsibility: Two sides of the same coin

By Ian Bradbury, CTO for financial services at Fujitsu UK & Ireland Throughout history the finan...

19th August, 2021

Image for Why Financial Literacy Is the New Frontier of the Banking Customer Experience
Banking

Why Financial Literacy Is the New Frontier of the Banking Customer Experience

By Stacey Clegg, financial services and customer experience expert at PA Consulting Money is awash i...

13th August, 2021