Vizolution has appointed Stavros Aivaliotisto the role of Customer Success Manager.
Stavros will work with a variety of Vizolution’scustomer stakeholders including sales, operations, IT, compliance and QA to ensure the smooth implementation of vScreeninto their customers’ businesses.
Stavros has more than 20 years of experience with Customer Service, CRM, Operations, Business Improvement, Contact Centers, Sales, Business Development and Strategy and has held Senior Level Positions through consulting for Accenture and within organisations in Financial Services and Telecoms.
vScreen is a market leading screen sharing technology that allows a presenter to remotely and securely share visual information with a customer on a real time basis during a call. vScreen works seamlessly within any call centre, sales or support team environment and a screen-sharing session can start spontaneously within any customer conversation, without the need for any software download.
Peter Nicol, Sales Directorat Vizolutionsaid, “Vizolutionhas enjoyed a hugely successful start to the year, winninga host of new business to grow to the point where we need a dedicated resource to oversee the successful implementation of vScreen. Many of our customers have call centres with hundreds or thousands of telephone agents and so it is vital that the introduction of vScreen into the day to day customer experience is seamless. Stavros has proven success in implementing new technology in a variety of markets and we are very pleased to welcome him to the ever-expanding Vizolution team.”
Stavros Aivaliotis said, “This is an exciting time to be joining Vizolution as the company continues its growth and attracts interest from large business both in the UK and internationally. My role is to ensure that once a customer has chosen vScreen to enhance their customer service we get the solution installed and embedded as quickly as possible. One of the many benefits of vScreen is that there is very little IT involvement in installation and so incorporating vScreen into a large call centre is quick and simple.”