Banking
What is Customer Experience in the Banking and Financial Industry?
By Peter Tetlow, Client Solutions Director, Ventrica Do we really understand what the customer exper...
21st May, 2019
Customer experience
Latest articles
Banking
UnionBank Launches First Fully Digital Branch in the Philippines
Appian Cloud Platform Enables Low-Code Rapid Application Development for Powerful Process Automation...
17th January, 2019
Finance
Why Smartphones Hold The Key To A More Manageable Tax Season For Accountants
By Mike Page, Head of Product Management and Customer Experience, MyFirmsApp Mike is Head of Product...
16th January, 2019
Business
Rising above the competition with next generation customer experience
Contributed by: Tom Tseki, Vice President & General Manager, GeoFluent & Customer Care Solut...
15th January, 2019
Top Stories
Customer Service: A Priority for Recruiters, or Just a Buzzword?
“Customer service” is a term often mooted by recruitment agencies… but is it something that is actua...
25th September, 2018
Top Stories
Finn AI to present at inaugural Finovate AI Fintech Summit
Co-founder and CEO of leading conversational AI technology company to share collaboration and deploy...
20th September, 2018
Top Stories
Owning the customer experience: the evolving role of the CMO
By Alice Blair, senior marketing manager,Engage Hub Traditional C-Suite positions across organisatio...
19th September, 2018
Business
Why travel companies should focus on payment innovation to drive customer experience
Anthony Hynes, Managing Director and CEO, eNett International Competition in the travel industry is...
30th August, 2018
Top Stories
Unity Bank streamlines lending processes with Finastra
With Finastra’s Total Lending, Unity Bank has the tools to remain competitive in a strategically imp...
23rd August, 2018
Top Stories
Merkle Periscopix promotes Adam Guilfoyle to the newly created Head of Agency Sales role on the back of 26 new business wins
Merkle (www.merkleinc.com/emea), a leading technology-enabled, data-driven performance marketing com...
21st August, 2018
Top Stories
Machine learning-driven delivery start-up, On the dot, lands £8m in funding
The investment will fund product development, senior hires and international expansion On the dot, t...
18th August, 2018
Top Stories
NEXMO DISRUPTS CONSUMER EXPERIENCE BY ENABLING BRANDS TO ENGAGE CONSUMERS THROUGH CHAT APPLICATIONS
New API Connects Brands, Chat Applications and Service Platforms to Reinvent Customer Engagement Nex...
9th April, 2015