Herbert & Webster, the leading independent financial advisor, has streamlined how employees across the firm’s different offices talk to each other by deploying a cloud-based unified communications platform. The organisation has replaced its BT phone system with the innovative solution from VIA, the business telephony and communications specialist.
VIA Voice operates over the Internet and completely replaces the need to have a traditional phone network. It allows employees to talk, instant message, email and video chat across a variety of devices, such as landlines, smartphones, PCs, and tablets, regardless of location. VIA Voice has helped Herbert & Webster to improve internal communications whilst also solving the historic problem of not being able to efficiently transfer calls between the company’s two offices in Oxfordshire. Herbert & Webster has also benefitted from VIA Voice’s conferencing facility and document-sharing feature, which allows employees to share information, financial documents and relevant charts with their clients more securely and effectively.
VIA Voice, which incorporates Microsoft’s Skype for Business communication tool, also boasts a number of additional features that have been developed internally by VIA’s team of experts. This includes a unique real-time management portal which lets Herbert & Webster observe trends, evaluate the usage and productivity of its employees, plus monitor costs.
Adam Herbert, Managing Director, Herbert & Webster, said: “We went to the market looking for a solution that could not only replace our traditional phone system, but also would help the business to streamline its communications.
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VIA Voice has helped our organisation to achieve significant gains in efficiency. As the platform is powered by the Internet, it also removed any potential headache during a recent office move, and we were able to get up and running immediately.”
Alex Tebbs, Director at VIA, said: “As VIA Voice is a cloud-based solution it really is the perfect choice for companies that are looking to upgrade their traditional telephone networks, especially when moving offices. Through our bespoke added functionality we have helped Hebert & Webster to modernise communications, whilst also providing fantastic value for money.”