Wacom’s proven digital pen tablet solution enhances customers’ satisfaction by shortening process time
Wacom Co Ltd. announced today that 317 units of its DTU-1141 have been installed in branches of Citibank Korea Inc. for electronic document processing including digital signature, furthering the company‘s initiative to go completely paperless and shortening process time to create remarkable customer experiences.
Citibank Korea Inc. is now offering ‘Citi Remote Application Service’, a perfect paperless service in which customers can apply for a new account and card issuance before visiting a Citibank branch. Customers can fill out their application forms in advance via PC or smartphone and visit the nearest branch to sign the documents on Wacom’s tablets. After going through a simple personal identity verification process, users are ready to tap into the service.
By introducing the paperless solution, Citibank Korea not only enhances customer experience with a shorter process time and improved security level, but also reduces the cost for storing and managing paper documents.
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“Citibank Korea’s initiative toward paperless operation is epoch-making for the financial industry in Korea, and we are very excited that Wacom’s solution was selected for the system” said Shigeki Komiyama, Executive Vice President of Wacom Co., Ltd. “By leveraging our decades of experience and expertise in paperless solutions, we aim to spread the movement of e-documentation across Asia. “
For almost three decades, Wacom has been providing paperless solutions which help save costs and time, and improve security levels in various industries including healthcare, hospitality & tourism, insurance and the public sector.
Wacom’s DTU-1141 supplied to Citibank Korea is the new pen tablet with the vivid 10.6″ colour LCD which supports multiple resolutions, up to full HD (1920×1080). Its premium-quality screen allows customers to clearly see documents and feel assured when signing on it. The screen’s hard-coated, anti-glare surface gives users pen-on-paper feel and the ability to operate in different lighting conditions. Also, state-of-the-art RSA/AES encryption is included to ensure transactions will be performed safely and securely. Thanks to its compact size, the DTU-1141 can be easily configured in various situations.