Turkey’s Largest Private Bank İşbank and Pisano Collaborated for Customer Experience Management

Ozkan Demir, CEO of the Customer Experience Management Company Pisano, expressed that recently customer experience has been a top priority for financial institutions and İşbank is one of the leading banks utilizing customer experience technologies and solutions.

“Our collaboration with Turkey’s largest private bank, İşbank, reflects their focus and determination on providing excellent customer experiences which is really exciting for us. We love working with customer-oriented companies and the results are great sources of motivation for us,” said Demir.

Adding that Pisano is “Determined to expand the Customer Movement in the EMEA Region.”

“İşbank and Pisano’s collaboration is one of the best examples of our initiatives in the process of digital transformation. Pisano’s customer experience management platform is enabling instant feedback for our customers. As a result, we observe a rapid increase in feedback volume and quality,” said İşbank Digital Banking Head H. Mete Güneş.

“Through Pisano kiosks, our branch employees simultaneously see the customers’ feedback and if needed they take the action instantly.” Güneş also added “With Pisano’s real-time reporting features, our branch managers can easily analyze the results in minutes. The positive customer feedback responses are also important sources to motivate our employees.”

WANT TO BUILD A FINANCIAL EMPIRE?

Subscribe to the Global Banking & Finance Review Newsletter for FREE
Get Access to Exclusive Reports to Save Time & Money

By using this form you agree with the storage and handling of your data by this website. We Will Not Spam, Rent, or Sell Your Information.
All emails include an unsubscribe link. You may opt-out at any time. See our privacy policy.