Business
UK CUSTOMER SATISFACTION FALLS FOR THE SECOND YEAR
UK Customer Satisfaction Falls for the Second Year, warning organisations to maintain focus on custo...
22nd July, 2014
Customer experience
Banking
THE BANKING CALL CENTRE: EVOLVING TO MEET CONSUMERS’ EXPECTATIONS
Ewen Fleming, Partner, Financial Services Advisory (Banking), Grant Thornton UK LLP The ‘digit...
22nd July, 2014
Banking
HAVING IT ALL: IMPROVING ATM PROFITABILITY AND CUSTOMER EXPERIENCE
Retail banking is getting harder: low interest rates, more government regulations, and mandates for...
18th July, 2014
Top Stories
NEW RESEARCH REVEALS THE POWER OF THE CONSUMER IN A ‘SOCIAL MEDIA ERA’
More than half of Gen Y consumers harness online channels following poor customer service As further...
18th July, 2014
Top Stories
MAKING INSURANCE CUSTOMER TOUCH POINTS COUNT
Peter Whibley, product marketing manager for KANA Software, A Verint® Company When it comes to custo...
28th June, 2014
Top Stories
GMC SOFTWARE TECHNOLOGY HIRES NEW PRESIDENT, EMEA
Ian Clarke joins GMC to drive EMEA growth GMC Software Technology (GMC), the award-winning leader in...
25th June, 2014
Banking
PERSONAL BANKING IN A DIGITAL WORLD
Bill Sarris, CEO and Co-Founder of Linqto, Inc. Apple recently announced making its fingerprint sens...
21st June, 2014
Banking
THE CUSTOMER CENTRICITY CONUNDRUM
It’s all very well trying to entice consumers with attractive new current accounts, but if the servi...
18th June, 2014
Business
UK CONSUMERS ARE FIGHTING BACK AGAINST POOR CUSTOMER SERVICE, FINDS NEW RESEARCH
New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK co...
11th June, 2014
Banking
ONLINE BANKING PERFORMANCE IN AN OMNI-CHANNEL WORLD
Thomas Gronbach, director of marketing Europe at Keynote The rapid proliferation of digital technolo...
10th June, 2014
Banking
THE BRANCH(ES) OF THE FUTURE: A REGIONAL PERSPECTIVE
By Chris Riegel, Founder and CEO of Stratacache Despite the growth of mobile banking, the bank branc...
4th June, 2014
Top Stories
STOCKS AND SECURITIES LIMITED IMPROVES SERVICE AND TRANSPARENCY WITH LAUNCH OF ONLINE PORTFOLIO ACCESS POWERED BY IPBS
Customer feedback on the SSLonline service is highly positive International Private Banking Systems...
3rd June, 2014