Banking
BANKING SECTOR TAKES THE CUSTOMER EXPERIENCE LEAD
Senior-level Customer Experience position now in place at 79% of UK Banks reveals new report from Ma...
3rd January, 2014
Customer experience
Latest articles
Banking
NEW TECHNOLOGIES WILL HELP BANKS THRIVE, NO MATTER WHAT THEIR CUSTOMER EXPERIENCE MODEL
By Chris Nunn, Head of Architecture – Collaboration, Dimension Data UK With the rise of mobile banki...
13th December, 2013
Banking
ACCOUNT SWITCHING: CHALLENGE OR OPPORTUNITY?
Tony Virdi, Vice President and Head of Banking and Financial Services in the UK & Ireland, Cogni...
3rd December, 2013
Top Stories
VIZOLUTION LAUNCHES vCHAT
Vizolution has launched vChat, a new web chat capability for advisers or agents speaking to clients...
3rd December, 2013
Banking
MODERNIZING THE BANK EXPERIENCE THROUGH INTERACTIVE EXPERIENCE TECHNOLOGIES
Mashreq partners with Infusion to deepen customer relations with intelligent digital interactions in...
28th November, 2013
Top Stories
VIZOLUTION WINS COMMENDATION IN INDUSTRY AWARDS
Vizolution, the parent company of vScreen has been highly commended in the 2014 Mortgage Finance Gaz...
28th November, 2013
Banking
BRANCHES ARE STILL KEY IN BANKS’ MARKETING MIX
Putting aside the financial turmoil of recent years, the passage of time has been generally kind to...
26th November, 2013
Banking
HALF OF CONSUMERS FEEL UNDERVALUED BY THEIR BANK
Banks must close the customer experience gap with friendly, knowledgeable staff and banking services...
15th November, 2013
Finance
CUSTOMER PROTECTION AND RETENTION DRIVING FINANCIAL SERVICES COMPANIES TO EMBRACE MOBILE
Joe DiFonzo, Chief Technology Officer, Syniverse, shares his views on how mobile is assisting financ...
15th November, 2013
Videos
The Cambridge Building Society delivering next-generation customer experience with MATS®
The Cambridge Building Society delivering next-generation customer experience with MATS®
8th November, 2013
Banking
CAPITEC BANK ENHANCES THE CLIENT EXPERIENCE USING SCALA DIGITAL CONTENT MANAGEMENT
Successful project combining electronic queue management with digital signage increases customer sat...
30th October, 2013
Top Stories
BRANCH MMR ADVICE ISSUES SOLVED BY SCREEN SHARING SAYS VIZOLUTION
With just over six months to go until the implementation of the Mortgage Market Review, Vizolution t...
21st October, 2013