Technology
ELEVATE CUSTOMER ENGAGEMENT TO THE CLOUD
Anand Subramaniam, VP of Worldwide Marketing, eGain Corporation Why cloud? Cloud-based technologies...
2nd April, 2014
Customer experience
Business
BRANDS ON THE RUN? THE CRITICAL IMPORTANCE OF CUSTOMER ADVOCACY
Peter Whibley, product marketing manager for KANA, A Verint® Company Across industries, the brand em...
1st April, 2014
Banking
DIGITAL TRANSFORMATION IN BANKING
Tony Virdi, Vice President and Head of Banking and Financial Services in the UK & Ireland, Cogni...
27th March, 2014
Top Stories
MONETISING BIG DATA IN RETAIL BANKS STARTS WITH A BETTER CUSTOMER EXPERIENCE
Davy Nys, Vice President of EMEA & APAC, Pentaho Retail banks are starting to view big data as a...
21st March, 2014
Top Stories
FICO SEEKS PRESENTATIONS ON ANALYTIC INNOVATION AND CUSTOMER MANAGEMENT SUCCESS FOR FICO WORLD 2014 CONFERENCE
FICO (NYSE:FICO), a leading predictive analytics and decision management software company, today iss...
19th March, 2014
Business
THE RETAIL INNOVATION THEATRE at RBTE 2014
RBTE Innovation Theatre Day 1: The Customer Is King There was little standing room left as Nick Whee...
18th March, 2014
Finance
INSURERS PROFITABILITY RESTS WITH IMPROVING CUSTOMER EXPERIENCE VIA DIGITAL TRANSFORMATION FINDS WORLD INSURANCE REPORT 2014
Report Reveals Digital Channels, especially Mobile, offer greatest opportunities to impact profitabi...
28th February, 2014
Top Stories
NEWVOICEMEDIA CONTINUES ITS EXPANSION WITH APPOINTMENT OF VP SALES NA WEST
NewVoiceMedia, a leading provider of cloud contact centre solutions, has appointed E.J. Tague as Vic...
25th February, 2014
Top Stories
CUSTOMER SERVICE KEYNOTE SPEAKER JOHN TSCHOHL SAYS BUSINESSES MUST MASTER SPEED
Among the many tools and tactics a company can use to improve the customer experience, speed is the...
18th February, 2014
Top Stories
GMC SOFTWARE TECHNOLOGY SHOWCASES LATEST INNOVATION IN MOBILE ONBOARDING AT FINOVATE EUROPE
Real-time and dynamic correspondence reduces banking customer onboarding from 39 days to only minute...
13th February, 2014
Top Stories
NEW RESEARCH REVEALS THE INCREASING POWER OF THE ‘DIGITAL NATIVE’
As further evidence that customer complaints can’t be kept quiet in the digital age, research from N...
27th January, 2014
Top Stories
EXACT MORTGAGE EXPERTS IMPROVES PRODUCTIVITY AND ENHANCES CUSTOMER EXPERIENCE USING AN IVR AUTOMATED PAYMENT SOLUTION FROM ENCODED
Exact Mortgage Experts (Exact) was established in 2008 with the aim of providing a one stop solution...
27th January, 2014