Banking
WHERE SHOULD BANKS BE INVESTING IN ORDER TO ACHIEVE THE SINGLE CUSTOMER VIEW?
Christopher Kollat,Country Manager UK&I, Marketing Applications,Teradata It’s no secret that the...
10th April, 2014
Customer experience
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SPEECHSTORM SIGNS FIRST MAJOR US CUSTOMER
US household name is one of three recent ‘big-client’ wins Leader in mobile and voice customer servi...
9th April, 2014
Technology
THINK MONEY GROUP TURNS TO SABIO FOR IMPROVED CUSTOMER CONTACT CENTRE PERFORMANCE
Sabio to deliver further value with Avaya communications platform upgrade, an enhanced self-service...
8th April, 2014
Banking
SHARING SENTIMENT – A YEAR OF ONLINE ATTITUDES TOWARDS BANKS
In 2013, a unique collaborative project between SAS, the leader in business analytics, and Deloitte...
5th April, 2014
Business
CREATING A CUSTOMER-CENTRIC BUSINESS
Jeremy Roche, president and CEO of FinancialForce.com, explains how connecting back-office and front...
4th April, 2014
Top Stories
IF APPLE WERE A BANK, YOU’D WANT TO VISIT THEIR BRANCHES: LESSONS FOR BANKS FROM GREAT RETAILERS
Bank branches are an expensive way to do business. They are unprofitable, have a patchy sales record...
4th April, 2014
Technology
ELEVATE CUSTOMER ENGAGEMENT TO THE CLOUD
Anand Subramaniam, VP of Worldwide Marketing, eGain Corporation Why cloud? Cloud-based technologies...
2nd April, 2014
Business
BRANDS ON THE RUN? THE CRITICAL IMPORTANCE OF CUSTOMER ADVOCACY
Peter Whibley, product marketing manager for KANA, A Verint® Company Across industries, the brand em...
1st April, 2014
Banking
DIGITAL TRANSFORMATION IN BANKING
Tony Virdi, Vice President and Head of Banking and Financial Services in the UK & Ireland, Cogni...
27th March, 2014
Top Stories
MONETISING BIG DATA IN RETAIL BANKS STARTS WITH A BETTER CUSTOMER EXPERIENCE
Davy Nys, Vice President of EMEA & APAC, Pentaho Retail banks are starting to view big data as a...
21st March, 2014
Top Stories
FICO SEEKS PRESENTATIONS ON ANALYTIC INNOVATION AND CUSTOMER MANAGEMENT SUCCESS FOR FICO WORLD 2014 CONFERENCE
FICO (NYSE:FICO), a leading predictive analytics and decision management software company, today iss...
19th March, 2014
Business
THE RETAIL INNOVATION THEATRE at RBTE 2014
RBTE Innovation Theatre Day 1: The Customer Is King There was little standing room left as Nick Whee...
18th March, 2014