Headlines
Gamers line up for Nintendo Switch 2 on launch day
By Sam Nussey TOKYO (Reuters) -Nintendo's Switch 2 launched on Thursday and is widely expected to be...
5th June, 2025
Customer experience
Latest articles
Finance
Iliad talks down Italy M&A as subscribers surge
(Reuters) -French telecommunications group Iliad reported a 6% rise in its quarterly core profit on...
22nd May, 2025
Business
Breaking Borders: Simple Strategies for Secure Global E-Commerce Expansion
Modern retailers of all sizes vie for the discretionary spending of consumers who now expect seamles...
18th April, 2025
Business
Time to scale? 4 ways to get your business ready
By Brandon Spear, CEO, TreviPay Business leaders everywhere are seeking opportunities to expand oper...
18th December, 2024
Technology
The benefits of implementing AI in the insurance industry
Artificial intelligence is used in many businesses today. The insurance industry is no exception. Th...
13th December, 2024
Business
Financial Services Outsourcing India: Cynergy BPO – Tech and CX-Driven Outsourcing Solutions
India has firmly established itself as the global epicenter for financial services outsourcing, offe...
4th December, 2024
Top Stories
Cirque du Soleil picks Berlin for first permanent European show
BERLIN (Reuters) – Cirque du Soleil will kick off its first permanent European show next year in Ber...
20th November, 2024
Banking
CCaaS + AI = An A+ CX: The new math for improving the banking customer experience
By Matthew Marion, Senior Product Manager, UCaaS & CCaaS, at Windstream Enterprise Financial institu...
14th November, 2024
Interviews
Foundations of Success: Resimac CIO Majid Muhammad on Cloud, AI, and Technology Transformation
Majid Muhammad, Chief Information Officer, Resimac and Theo Albers, Regional Head for ANZ, Infosys F...
4th November, 2024
Business
WHAT IS THE IMPORTANCE OF CUSTOMER COMMUNICATION MANAGEMENT?
Customer Communication Management is a strategy that focuses on optimizing how businesses communicat...
28th October, 2024
Banking
Digital Innovation: Transforming Banking Operations
A case study of creating operational excellence using the latest digital technology By Krishna Kumar...
25th October, 2024
Technology
SimpsonHaugh Architects embraces digital transformation with VDI and AI, leveraging ControlUp’s DEX platform for real-time performance analytics and remediation
New VDI environment avoids downtime worth £1.79 million, with staff costs totalling £35,000 saved us...
18th October, 2024