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Personalised service in the cloud NewVoiceMedia


Nature of business:
Jonathan-GaleNewVoiceMedia is a leading provider of cloud contact centre solutions which enable businesses of all sizes to deliver a personalised customer experience, quickly and securely.

NewVoiceMedia is based in the UK and has offices in the US, Australia, Belgium and France.

Markets they operate in:
NewVoiceMedia is based in the UK, but operates globally, with 200+ customers in 30 countries.

Contact information:
0800 280 2888
Basing View
RG21 4HG

Key executives:
Jonathan Gale, Chief Executive Officer

Tim Perks, Chief Financial Officer

Paul Turner, Chief Operating Officer

Ashley Unitt, Chief Technical Officer

Tim Pickard, Chief Strategist

Matt Tuson, EVP Sales

Brief history of the company
Since 2011, NewVoiceMedia has pursued a mission to become the global leader in the provision of enterprise-class cloud contact centre technology. In July 2011, NewVoiceMedia announced that it had secured £2.5 million in a second round of funding from Notion Capital and Eden Ventures.

In January 2013, the company announced new funding of $20m from new investors Highland Capital Partners Europe and MMC Ventures, as well as existing shareholders Notion Capital and Eden Ventures.

In April 2013, the company reported end-of-year revenues approaching $10m and growth of more than twice the rate of the rapidly expanding cloud contact centre market, according to industry analyst DMG Research.

Today NewVoiceMedia has more than 200 customers in 30 countries with over 300 call centres on 5 continents, covering most industry sectors. Customers include PhotoBox, Topcon, DPD, Royal Mail, Lumesse, QlikTech, Denplan, Cunningham Lyndsey, SHL Group and Parcelforce.

Products/services offered

Products include:

ContactWorld for Service

ContactWorld for Sales & Marketing

Full details are available at





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