NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is hosting its second CloudFest London event on 20 September at Grange St. Paul’s Hotel, bringing together a powerhouse line-up of sales and service leaders to showcase useful innovation in action.

The CloudFest agenda includes an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, during which the company’s latest product innovations will be unveiled, including its powerful new speech analytics solution Conversation Analyzer. Businesses using NewVoiceMedia’s ContactWorld technology with Conversation Analyzer will benefit from a unified, pre-integrated platform that offers valuable insights into the data captured during customer interactions. By monitoring these interactions and extracting insight from them, managers can drive actions and be more effective in all their conversations.

Other speakers at CloudFest London include Rohit Talwar, named one of the top 10 global futurists by the Independent newspaper, and John Aves, award-winning speaker on Innovation with Intent and Chief Executive of CP2 Experience. From these experts and many more, delegates will learn how their sales and service teams can deliver more successful conversations and improve their businesses’ bottom line.

Tim Pickard, SVP Marketing at NewVoiceMedia, comments, “Launched in the UK two years ago, CloudFest has quickly evolved into a global brand, with events held in London, Liverpool, Manchester and San Francisco. We’ve pulled together powerful thought leaders across the spectrum of sales and service for CloudFest London to discuss what makes customers tick, and from nurturing relationships with customers and prospects, to motivating staff, you’ll leave armed with solutions so you can create lasting change, not just to your contact centre, but to your business as a whole – one conversation at a time”.

CloudFest London will take place on 20 September at Grange St. Paul’s Hotel. For more information and to register, visit www.newvoicemedia.com.