New module enables organisations to increase transparency, address compliance, and track output of document and information management processes
“Today’s enterprises and organisations demand high levels of visibility in their document and information-driven processes to meet increasingly strict guidelines and compliance policies,” explained Markus Pichler, director of the Solutions Business Unit for ABBYY Europe. “For example, when processing invoices, tracking the document input and routing path is an important part of accounts payable compliance.” Additional functionality such as ongoing system monitoring and output metrics track departmental or service centre performance and delivery against service level agreements.
The Business Monitoring module for ABBYY FlexiCapture combines ongoing control and tracking of processing operations with downstream analysis and reporting. Highlights and key benefits include:
- Instant access to real-time data across the complete document processing cycle enables IT departments to resolve any flagged situation fast and mitigate potential escalation
- Document tracking reveals real-time processing progress and the location of documents to meet strict compliance rules
- Output metrics and reports validate internal and external Service Level Agreements (SLAs) and build the basis for billing models in Shared Service Centers and for Business Process Outsourcers (BPOs)
- High-level reports on the operational efficiency of the solution deliver valuable business insights to management
- IT health check delivers data to IT teams that help improve and optimise the system
- Geo-location monitoring tracks processing tasks both centralised as well as in regional offices
- An intuitive monitoring dashboard accessible via a web console provides access to monitoring data and reports to all employees responsible for monitoring (IT, Business Intelligence, etc.)
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