Published : 9 years ago, on 20/05/2016

Leading Enterprise Contact Center and Workforce Optimization Software Provider Gains Flexibility, Scalability with NetSuite Cloud ERP

NetSuite Inc. (NYSE: N), the industry’s leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced that Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, has implemented NetSuite OneWorld to unify its worldwide operations on a single, cloud-based platform. Aspect implemented NetSuite OneWorld in June 2015 to replace numerous on-premise legacy systems which had been heavily modified to run the company’s global business operations. Aspect uses NetSuite for financials, billing, revenue recognition, multi-currency transactions in 61 currencies, multi-subsidiary management in 23 countries, project management, resource management, time-and-expense management, inventory management and analytics. An early adopter of NetSuite SuiteBilling, Aspect is able to run business processes from order to billing and revenue recognition with complete control and auditability.

Aspect Software defined the modern call center with the world’s first intelligent Automatic Call Distributor in 1973. Since then, Aspect has grown into a global leader in customer engagement center architecture, self-service and workforce optimization technologies. Today, Aspect has over 1,800 employees located in 41 offices around the world. Aspect serves over 2,000 global companies who manage over 100 million customer interactions on a daily basis.

The company’s mission to help its customers build and sustain stronger relationships with their customers was constrained by a cluttered mix of aging on-premise legacy systems. As Aspect’s own business shifted to deliver greater value to customers through the cloud, the constraints of the legacy, on-premise ERP systems became clear.

“Moving to NetSuite OneWorld allowed us to streamline our global processes on a unified platform that scales with our growing, evolving business,” said Jim Haskin, Aspect CIO. “And it’s helping us open the doors to new innovation.”

NetSuite OneWorld supports more than 100 countries with configurable tax compliance, support for 20 languages and 190 currencies, and multi-subsidiary management, enabling NetSuite customers to transact in more than 200 countries and dependent territories around the world. NetSuite OneWorld supports Aspect’s worldwide growth and innovation by providing:

• Real-time global financial consolidation. NetSuite OneWorld gives Aspect real-time visibility across all of its subsidiaries, with a single financial system of record.
• A unified billing and revenue recognition system, synchronizing complex processes from order to billing to revenue recognition.
• Superior inventory management that enables Aspect to better plan for how much inventory it needs, track the movement of goods, and meet customer demand much more quickly.
• Breadth of functionality designed for modern businesses, enabling the company to streamline mission-critical business processes and improve operational efficiency.
• A highly scalable system, with the ability to quickly and easily add functionality as a business evolves.
• Built-in business intelligence that provides real-time insights into key business performance indicators for a unified view of the organization, and delivers a single version of truth.
• A flexible and agile platform, the NetSuite SuiteCloud Platform, that easily enables the company to customize NetSuite to meets its business requirements and to integrate with other third-party systems to meet its industry needs.

“We have undertaken an enormous transformation of our own business by shifting to a cloud delivery model for our own customer solutions, and by delivering innovative services to a wider range of industries,” Haskin said. “NetSuite OneWorld provides the power and flexibility we need to achieve our vision.”

Haskin, Aspect Software’s Chief Information Officer, appeared onstage today with NetSuite’s President and Chief Operating Officer Jim McGeever at SuiteWorld 2016, NetSuite’s annual conference for customers, partners and industry thought leaders being held this week in San Jose, Calif. A link to the live webcast of the SuiteWorld 2016 keynote address will be available at www.netsuite.com, or on NetSuite’s social media pages on Twitter and Facebook.

NetSuite OneWorld, winner of the 2015 Software & Information Industry Association (SIIA) CODiE Award for Best Financial Management Solution and the 2015 UK Cloud award for ERP Product of the Year, provides a unified and cloud-based suite of software that is flexible enough to meet the needs of diverse business models, legal structures and geographies. Customers like Misys based in the UK, HP Software and American Express Global Business Travel in the US, and Scoot, a wholly-owned subsidiary of Singapore Airlines in Singapore, are turning to NetSuite OneWorld for advanced capabilities to manage their complex business processes across subsidiaries, countries and continents. NetSuite OneWorld supports 190 currencies, 20 languages and automated tax compliance in more than 100 countries, and transaction in more than 200 countries.

Today, more than 30,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of cloud-based financials/enterprise resource planning (ERP) and omnichannel commerce software applications for businesses of all sizes. Many FORTUNE 100 companies rely on NetSuite to accelerate innovation and business transformation. NetSuite continues its success in delivering the best cloud business management software to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud accelerates.