Advanced Micro-Fabrication Equipment Inc. (AMEC) today announced that it has achieved high scores in the 2018 Customer Satisfaction Survey (CSS) conducted annually by leading US market research firm, VLSIresearch. The survey, which began in 1988, is the only one of its kind that lets customers in multiple regions provide anonymous feedback on their overall experience with worldwide suppliers of semiconductor equipment and subsystems. AMEC is the only China-based company to be recognized in the list of winners that includes companies from the US, Europe, Asia and Israel.
AMEC earned a second-place ranking in the 10 BEST Focused Suppliers of Chip Making Equipment category, with customers citing the company as a trusted and recommended supplier. AMEC was also ranked in two additional survey categories, achieving third place in THE BEST Suppliers of Fab Equipment and fourth place in THE BEST Suppliers of Fab Equipment to Specialty Chip Makers.
AMEC's CEO, Dr. Gerald Z. Yin, remarked that providing an exemplary customer experience is a success imperative for a company offering advanced micro-fabrication equipment. "We are very pleased that customers recognize AMEC's value and benefit from the performance, productivity, quality, and cost advantages of our Etch and MOCVD technology and products," he said. "It is a special thrill when their satisfaction with our service and support is also recognized in a prestigious global survey."
Dr. Yin continued: "AMEC is still a young and fast-growing company, however. As we journey to maturity, we must work harder and smarter to continuously innovate and improve so that we may become an even better supplier to our customers. We're grateful to work with such innovative companies in several regions, and we appreciate their ongoing support."
VLSIresearch's President, RistoPuhakka, commended AMEC for the company's strong showing in its first VLSIresearch CSS. "We are impressed by the quality feedback shared by customers on AMEC's behalf, as well as their enthusiasm for the technology solutions and support they receive from their supplier. This is the first time that a China-based company has ranked in the CSS. It is an indication of China's fast-growing semiconductor manufacturing industry which is being well served by leading indigenous process technology companies like AMEC, as well as other global players."
AMEC's COO, Dr. Zhiyou Du, noted that ensuring customer satisfaction would be impossible without the company's talented employees. "At our headquarters and in the field, every AMEC employee is committed to supporting and helping our global customers innovate new products and achieve success in their respective markets. The CSS results reflect their dedication and accomplishments. Maintaining high satisfaction levels is a strategic imperative for AMEC and we will continue to invest in the people, technology and infrastructure to meet the imperative."
SOURCE Advanced Micro-Fabrication Equipment Inc.