Business
UK CONSUMERS ARE FIGHTING BACK AGAINST POOR CUSTOMER SERVICE, FINDS NEW RESEARCH
New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK co...
11th June, 2014
Social media
Latest articles
Banking
BANK CUSTOMERS REPORT A DECLINE IN POSITIVE CUSTOMER EXPERIENCES FOR FIRST TIME IN THREE YEARS, LARGELY DRIVEN BY GEN Y
Evolving Customer Expectations Put Impetus on Banks to Transform Digital Capabilities, Including Inv...
29th April, 2014
Top Stories
HEARSAY SOCIAL AND EFMA PARTNER TO BRING SOCIAL BUSINESS BEST PRACTICES TO FINANCIAL FIRMS IN EUROPE
Hearsay Social, provider of the leading social business platform for the financial services industry...
20th March, 2014
Top Stories
US CONSUMERS TWICE AS LIKELY TO SHARE A BAD SERVICE EXPERIENCE THAN UK COUNTERPARTS
New research from NewVoiceMedia reveals that US consumers are twice as likely to share a bad custome...
19th March, 2014
Videos
Financial services brands can do social media: Peter Markey, CMO, RSA Insurance Group
CMO, Peter Markey explains how RSA’s smart social media activities is helping it boost its brand rep...
13th March, 2014
Top Stories
OVUM COMMENTS: FACEBOOK BUYS WHATSAPP AS SOCIAL MESSAGING VOLUMES WILL REACH 69 TRILLION BY THE END OF 2014
Facebook’s acquisition of WhatsApp should come as no surprise and makes sense for both parties, alth...
22nd February, 2014
Trading
USING TWITTER TO ADVANCE TRADING DECISIONS
Global Banking and Finance Review speaks to Brenda Kelly, Chief Market Strategist at IG about the re...
19th February, 2014
Videos
Sqeeqee’s National TV Commercial including MTV
Sqeeqee’s National TV Commercial including MTV. Only the first :30 will be televised. ISSAC RYAN BRO...
31st January, 2014
Top Stories
PRE-MODERATING OUT-BOUND CONTENT ON SOCIAL MEDIA – HELPING TO PROTECT FINANCIAL ORGANISATIONS AND MITIGATE THE RISKS OF SOCIAL MEDIA ENGAGEMENT
CrowdControlHQ has announced that its users can now pre-moderate all outgoing social media content,...
10th December, 2013
Banking
HOW EFFECTIVE ARE THE TOP UK BANKS AT USING SOCIAL MEDIA FOR CUSTOMER SERVICE AND ENGAGEMENT?
By John Brookmyre, Head of Capital Markets, IMGROUP With two thirds of the UK population now on Face...
29th October, 2013
Banking
Banking on social media
By Rodney Johnson, Head of Mobile Practice Channels, Capgemini Financial Services Social media and m...
21st August, 2013
Finance
The SocialLife of finance: How financial services can use social media to their advantage
Frances Green, Financial Services Research Director Harris Interactive About Frances: Frances is the...
2nd August, 2013