Social media

Image for The SocialLife of finance: How financial services can use social media to their advantage

The SocialLife of finance: How financial services can use social media to their advantage

Frances Green, Financial Services Research Director Harris Interactive About Frances: Frances is the...

2nd August, 2013

Image for How social media is igniting a revolution in customer service

How social media is igniting a revolution in customer service

By Mike Hughes, European MD at [24]7, the intuitive customer experience company A majority of the wo...

12th June, 2013

Image for European retail banks must not ignore social media

European retail banks must not ignore social media

Social media presents an opportunity, but many banks are not exploiting it – regardless of changing...

12th April, 2013