Investing
Technology Critical to Reducing Pension Auto-Enrolment Opt-Outs
Tony Tarquini, Director of Insurance, EMEA, Pegasystems The increase in the minimum employer contrib...
19th September, 2018
Social media
Top Stories
LIQUI MOLY partners up with the Chicago Bulls
Liqui Moly Bulls meeting German oil manufacturer introduces two-year advertising contract with the N...
19th September, 2018
Business
NOBODY PUTS CUSTOMER SERVICE IN A CORNER
Peter Whibley, product marketing manager for KANA Software, A Verint Company Well, actually, they do...
25th October, 2014
Top Stories
SOCIAL BANKING- THE NEXT COMPETITIVE BATTLEGROUND
By Mohua Sengupta, Senior Vice President & Head – Banking Financial Services & Insurance and...
17th October, 2014
Business
THE SELFIE: A SOCIAL PHENOMENON AND A MARKETING TOOL?
Though selfies have existed pretty much since cameras became small enough [i]to be held in the hand,...
4th September, 2014
Top Stories
SOCIALBRO JOINS THE TWITTER CERTIFIED PROGRAM
WATERSHED MOMENT FOR SOCIALBRO ON JOURNEY TO BECOMING ‘GO-TO’ PLATFORM TO EXTRACT BRAND VALUE AND RE...
1st July, 2014
Business
UK CONSUMERS ARE FIGHTING BACK AGAINST POOR CUSTOMER SERVICE, FINDS NEW RESEARCH
New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK co...
11th June, 2014
Banking
BANK CUSTOMERS REPORT A DECLINE IN POSITIVE CUSTOMER EXPERIENCES FOR FIRST TIME IN THREE YEARS, LARGELY DRIVEN BY GEN Y
Evolving Customer Expectations Put Impetus on Banks to Transform Digital Capabilities, Including Inv...
29th April, 2014
Top Stories
HEARSAY SOCIAL AND EFMA PARTNER TO BRING SOCIAL BUSINESS BEST PRACTICES TO FINANCIAL FIRMS IN EUROPE
Hearsay Social, provider of the leading social business platform for the financial services industry...
20th March, 2014
Top Stories
US CONSUMERS TWICE AS LIKELY TO SHARE A BAD SERVICE EXPERIENCE THAN UK COUNTERPARTS
New research from NewVoiceMedia reveals that US consumers are twice as likely to share a bad custome...
19th March, 2014
Videos
Financial services brands can do social media: Peter Markey, CMO, RSA Insurance Group
CMO, Peter Markey explains how RSA’s smart social media activities is helping it boost its brand rep...
13th March, 2014
Top Stories
OVUM COMMENTS: FACEBOOK BUYS WHATSAPP AS SOCIAL MESSAGING VOLUMES WILL REACH 69 TRILLION BY THE END OF 2014
Facebook’s acquisition of WhatsApp should come as no surprise and makes sense for both parties, alth...
22nd February, 2014