Business
Public sentiment, data and the Queen – Why research into your favourite Royal has big business implications!
By Michalis Michael, CEO of DMR DMR recently published a report revealing that, over the last quarte...
1st June, 2022
Customer experience
Latest articles
Business
Why optimising brand email signatures for mobile devices is essential for hybrid working
By Maria Dahlqvist Canton, VP Marketing, Exclaimer As the world shifts towards hybrid working – or o...
18th May, 2022
Top Stories
Cavai tests innovative new approach for the Home Office’s ‘ParentWise’ pilot campaign helping parents and carers in the West Midlands
Conversational formats delivered key insights alongside dramatically improved dwell time and reduced...
17th May, 2022
Finance
The three lessons financial services B2B marketing must learn from B2C
By Michael Richard, Managing Director, Alan Agency B2B marketing already has a reputation for being...
16th May, 2022
Business
Legacy system Jenga – it’s only a matter of time before the customer feels it topple
By Glenn Barnes, insurance lead at Restore Digital, explores the digital transformation of the secto...
9th May, 2022
Banking
AI in Banking: Beyond the Bots
Unlocking value from AI will distinguish winners from losers. By Mark Leher, VP of Data and Analytic...
6th May, 2022
Business
FS leaders face a crisis of confidence over business-critical decision-making
By Andrew Stephenson, Director of Marketing EMEA at Treasure Data The financial services (FS) sector...
21st April, 2022
Business
Four Ways a Customisable Product Experience Can Elevate your Customer Journey
By Bradlie Houldsworth, Head of Product at Remarkable Commerce. With the retail landscape rapidly ch...
12th April, 2022
Business
Re-Imagining the Customer Experience—Post Pandemic
Written by, Gerri Knilans, April 2022 Every day, digital transformation professionals face the chall...
6th April, 2022
Banking
Stemming the Tide of Customer Churn Through a Better Banking Experience
By Jordan Glazier, CEO, Wildfire Systems A Chinese proverb suggests, “A good customer should not cha...
5th April, 2022
Business
What is the Significance of Customer Feedback?
Customer feedback is the information submitted by customers about their satisfaction or dissatisfact...
31st March, 2022
Technology
Effective human interfaces are key to successful digital transformation
By Dr John Yardley, Founder and CEO, Threads Software There can be little doubt that more than most...
30th March, 2022