Banking
BANKING BUCKS THE TREND TO IMPROVE CUSTOMER SATISFACTION IN 2013 BY USING CUSTOMER SERVICE TO REBUILD LOST TRUST
Banks and Building Societies the only sector to improve customer satisfaction during 2013 ‘Professio...
13th March, 2014
Banking
From risk‑management practices to competitive positioning, the Banking section delivers detailed articles and opinion pieces on global banks and financial institutions. It examines regulatory shifts, digital transformation and the evolving role of banks in the wider economy.
Latest articles
Banking
TOWARDS A CULTURE OF CHANGE – REFORMING THE BANKING INDUSTRY
By Steve Maguire, Head of Financial Services at North Highland, a global management consulting firm...
12th March, 2014
Banking
MOBILE BANKING’S SECOND WAVE: HIGH-VALUE TRANSACTIONS
Mobile banking’s “first wave” is a good news story. Consumer adoption of relatively low-value trans...
12th March, 2014
Banking
TWO YEARS OF DECLINING CONFIDENCE IN UK BANKING DRAWS TO A CLOSE
Consumer confidence in the UK banking system is stabilising 85% of consumers trust banks to some deg...
11th March, 2014
Banking
HOW BANKS CAN IMPROVE CUSTOMER LOYALTY WITH BIG DATA
GFT creates a uniform database that transcends system borders. Simulations in real time forecast cus...
11th March, 2014
Banking
FOLLOWING THE PROPOSALS ON BANKING STANDARDS MADE BY SIR RICHARD LAMBERT, THE INDUSTRY MUST STRIVE TO PRESERVE HIS VISION, SAYS RUTH MARTIN
Doing the Lambert Walk There is a visionary goal, then a tone of wistfulness and, finally, a plan –...
7th March, 2014
Banking
MEETING THE REQUIREMENTS OF BCBS 239 – AGGREGATING AND REPORTING RISK DATA
Suranjan Som, Joint Practice Head, Business Intelligence at IMGROUP The global financial crisis high...
4th March, 2014
Banking
How The Shanghai Commercial & Savings Bank, Ltd (SCSB) became a global leader
The Shanghai Commercial & Savings Bank, Ltd. (SCSB) was founded in Shanghai, China in 1915 with...
28th February, 2014
Banking
THE SHANGHAI COMMERCIAL & SAVINGS BANK (SCSB) OVERSEAS EXPANSION
The Shanghai Commercial & Savings Bank, Ltd. (SCSB) has been active in its pursuit of overseas d...
28th February, 2014
Banking
AVOIDING THE PITFALLS: CREATING SECURE AND CUSTOMER FRIENDLY BANKING APPS
By Matt Graham, Technical Consultant at Apadmi Recent reports surrounding major security flaws in so...
27th February, 2014
Banking
EFMA ANNOUNCES SERIES OF STUDY TOURS FOR 2014
Senior retail bankers invited to visit most innovative banks in California and Spain in a series of...
27th February, 2014
Banking
CAN WE FIX THE BANKING SYSTEM?
More than five years after the financial crisis and the need for a robust means of financial regulat...
26th February, 2014