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By Michael Lakhal, Director Product Management Agreement Automation, OneSpan The last decade has seen banks digitize a robust selection of products and services to meet growing...
According to recent research, 2020 will become the year customer experience is expected to become the main differentiator between brands. Already, nearly 90% of businesses say...
“At a time where we are arguably relying more on digital interactions than ever before, many people face a dilemma when it comes to their finances....
By Fabrice Gouttebroze of Sirma COVID-19 news continues to dominate the headlines, and realistically this will be the case for months to come. Officials with the...
By Alan Price, HR expert and CEO at BrightHR With Friday being a bank holiday, and staff across the UK being furloughed, employers may be wondering...
By Mark Wilson, Associate VP at Analytic Partners With the shutters up on many bank branches and businesses and individual clients focused on the here and now not...
By Ian Bradbury, CTO for Financial Services, Fujitsu UK Banking has changed a lot since the turn of the millennium. Many people now manage their finances...
By Anna Piatnoczka, Financial Services Consultant at Odgers Interim, discuss the importance of the 12-month delay to IR35 and offers advice around how banks should prepare...
By Christopher Colley, Principal, Customer Experience (VP) – Europe, Middle East and Africa, Medallia Customer centricity is not an area that retail banks have often had to concern themselves...
By Volker Lainer, VP of Product Management and Regulatory Affairs at GoldenSource. After years of flatlining market conditions, it’s safe to say volatility is back with...
By James McErlean, GM, Europe, Headspace for Work The banking industry is known for long hours, high pressure and a relentless pace evidenced by a recent...