Finance
Criminal Minds: Account Opening Fraud Tactics put to the Test
By Raj Dasgupta, Director, Global Advisory, BioCatch The last two years have created a perfect storm...
31st October, 2022
Customer experience
Latest articles
Finance
How can customer managers in the Finance sector use call analytics to overcome the recession
By Warren Newbert, CEO of Infinity In the post covid era, finance customer demands are changing. To...
25th October, 2022
Finance
Fintech UX and Accessibility – How to make sure the fix isn’t worse than the flaws
By Jordan Richards, founder and CEO of RCCO. The fintech industry is booming and more solutions come...
25th October, 2022
Banking
The future of corporate banking and how client-centricity will become the norm
By Andy Nelson, Head of Banking & Financial Markets at NTT DATA UK&I We live in an era where the dev...
11th October, 2022
Banking
CX in banking: Every customer journey matters
By Rachel Curtis, Financial Services Sector Lead at Content Guru Although wide-scale lockdowns drive...
11th October, 2022
Business
Business transformation is not just a buzzword
By Eman Al-Hillawi is the chief executive officer of Birmingham-based change consultancy, Entec Si....
11th October, 2022
Top Stories
QIC Crowned “Best Online Insurance Company in The Middle East” At The Global Banking & Finance Review Awards 2022
The prestigious award reflects the company’s success in reshaping online insurance at both local and...
11th October, 2022
Business
How great customer experience can enable financial services providers to earn customer trust
By Chris Sparling, CX Strategy Director, Reputation Ipsos recently released its 2022 ranking of the...
10th October, 2022
Technology
Trusted Customer Experiences and Payments Innovation Driven by Artificial Intelligence
By Yuval Marco, General Manager, Enterprise Fraud Management, NICE Actimize Innovation is inextricab...
10th October, 2022
Business
4 Profitability Tips Every Lender Should Know
The rest of 2022 and 2023 could herald some good news for lenders. Bloomberg notes that consumer rev...
6th October, 2022
Technology
How Implementing AI Can Help You Win the Fintech Game
According to BCG, the number of fintech startups has almost tripled in recent years. That’s why busi...
5th October, 2022
Finance
Industry Roundtable: The Need to Minimise Paper Usage in Financial Services
By Paul Holland, CEO, Beyond Encryption The financial services industry has often come under fire fo...
26th September, 2022