Innovative solution allows new branch concept

New branch concepts require new technologies: CINEO C4090 from Wincor Nixdorf is a system that can provide a wide range of banking services both with staff assistance and on a self-service basis. Typical application formats are mainly traditional branch formats. It allows bank staff to focus primarily on advising customers and selling products, but also to be available to assist their customers, where needed, with standard transactions on the CINEO C4090. A further advantage of the solution is that the wide range of services can continue to be offered outside opening hours.

In cooperation with a financial institute, Wincor Nixdorf has developed a next-generation banking system that embodies a high design standard, is intuitive to use and maps typical self-service and bank counter functions on one and the same machine.

The CINEO C4090 allows deposits and withdrawals of banknotes and coins, prints account statements and other documents, automates check processing and allows bills to be paid. It also has built-in barcode and NFC scanners, for example, to ensure that a wide range of bank transactions can be handled with ease. And it comes with two 18.5-inch touchscreens at different levels to provide accessibility for the disabled: Wheelchair users, for example, can roll up to it just like a desk and operate it without difficulty.

“The guiding principle for this new solution was support for new branch concepts especially in small and medium-sized formats,” says Uwe Krause, Vice President at Wincor Nixdorf. He goes on to say: “The CINEO C4090 enables bank staff to spend more time on sales and customer-specific consulting. At the same time, customers who want staff assistance with standard transactions during opening hours can get it, just as they would at the bank counter.” The systems can also be used for transactions that would otherwise only be offered at the bank counter, such as withdrawals that exceed the customer’s fixed limit and can be authorized during opening hours by the bank staff.

Wincor Nixdorf’s extensive services also include helping banks to keep the technical availability of their self-service systems at the highest level. Thanks to the CINEO systems’ talking devices function, status information is transmitted to Wincor Nixdorf’s eServices Platform via a remote connection, thus allowing remote preventive maintenance and troubleshooting. The number of downtimes can be minimized and the duration of the downtime significantly reduced. In addition, Wincor Nixdorf offers cash replenishment and removal, and processing of all transactions ordered via the CINEO C4090. With these operations management solutions, Wincor Nixdorf guarantees highly available and reliable operation of the new CINEO C4090.