28.87
+2.67%
Close of 9 Nov 2026, in USD
Search any instrument
Reference data, closing prices and charts across 45,000 companies, plus crypto, commodities and currencies.
About Five9
From its filings with the US Securities and Exchange Commission
Five9 is based in San Ramon, California and is incorporated in Delaware. Its shares trade on Nasdaq under the ticker FIVN. The SEC classifies its business as computer processing & data preparation. In the fiscal year to 31 December 2025, it reported revenue of $1.15bn and net income of $39.4m. At that date it held total assets of $1.79bn and shareholders' equity of $785.8m. By region, United States accounted for 88.5%, followed by International at 11.5%.
Five9 is a leading provider of intelligent customer experience, or CX, platform for enterprise contact centers. With a foundation in our cloud-native solution, Five9 is now evolving into an AI-native CX platform, empowering enterprises to scale seamlessly, innovate faster, and deliver enhanced customer experiences as the market opportunity continues to expand. Our reliable, secure, and scalable Intelligent CX Platform, powered by our Five9 Genius AI suite, delivers a comprehensive suite of easy-to-use applications that enable the breadth of customer service, sales, and marketing functions. We have become an established leader in the AI-powered CX market with more than 3,000 customers. We believe our end-to-end, AI-powered CX platform creates a significant advantage by orchestrating interactions across all channels throughout the customer journey.
We believe there are two key industry trends driving growth in the cloud contact center market.
First is the increasing adoption of cloud-based solutions within companies around the world, which is creating strong demand for integrated cloud contact center software solutions. Cloud contact center solutions offer the functionality, reliability, scalability and security required by large, complex enterprise contact centers. Furthermore, organizations periodically refresh their on-premises contact center systems, which provides an opportunity for cloud solutions to replace legacy on-premises contact center systems. On-premises systems require large up-front investments, long deployment cycles, and are burdensome to scale and maintain.
Quoted from its 10-K, filed 20 Feb 2026. Read the filing on SEC.gov ↗
Company facts
- Sector
- Information Technology
- Industry
- Software
- Listed since
- 4 Apr 2014
- Employees
- 2,910
- Website
- five9.com ↗
- Head office
- 3001 BISHOP DRIVE, SAN RAMON, CA, 94583
- Incorporated in
- DE
- Classification
- Services-Computer Processing & Data Preparation
- Filer status
- Large accelerated filer
Leadership
Pay as last reported
- Mr. Michael BurklandExecutive Chairman of the Board, Chief Executive Officer, since 2008$12.0m
- Mr. Andy DignanPresident$4.1m
- Mr. Bryan LeeInterim Chief Financial Officer, Principal Financial Officer
- Mr. Panos KozanianExecutive Vice President - Product Engineering$4.1m
- Mr. Michael BurdiekLead Independent Director$252,491
- Mr. Sudhakar RamakrishnaDirector
- Ms. Susan BarsamianIndependent Director$252,491
- Mr. Sagar GuptaIndependent Director$485,578
- Ms. Julie IskowIndependent Director$243,741
- Mr. Jonathan MarinerIndependent Director$45,000
- Ms. Maria WalkerIndependent Director$627,601
- Mr. Robert ZollarsIndependent Director$254,491
Environmental, social and governance
Scores out of 100, from our data supplier
- Overall
- 24
- Environment
- 14
- Social
- 32
- Governance
- 24
- Women in the workforce
- 31%
- Carbon reduction policy
- No
- Human rights policy
- Yes
SWOT analysis
AI-generated by our data supplier. Not written or checked by our editors.
Strengths
- Five9 Inc has several key strengths that contribute to its success in the market. Firstly, the company offers a comprehensive and innovative cloud-based contact center software solution, which provides flexibility and scalability for businesses of all sizes. This technology allows for easy integration with existing systems and enhances customer service operations.
- Secondly, Five9 has a strong customer base and established partnerships with leading companies in various industries. This allows them to leverage these relationships and expand their market reach. Moreover, the company has a solid reputation for its commitment to customer satisfaction and reliable support services.
Weaknesses
- Despite their strengths, Five9 Inc faces certain weaknesses that need to be addressed. One weakness is their dependence on third-party providers for certain components of their software, which can sometimes lead to delays or limited customization options. Additionally, the company may face challenges in penetrating new markets and convincing potential customers to switch from existing providers.
Opportunities
- Five9 Inc has several opportunities to capitalize on in the market. Firstly, the increasing demand for cloud-based solutions presents a significant growth opportunity for the company. As more businesses realize the benefits of cloud contact center solutions, Five9 can expand its customer base and revenue streams.
- Secondly, the company can explore strategic partnerships with emerging technology companies to enhance their software offerings and enter new markets. This can help them stay ahead of competitors and attract customers seeking innovative contact center solutions.
Threats
- Five9 Inc faces certain threats that could impact its market position. One major threat is the presence of intense competition in the contact center software industry. There are many established players as well as new entrants vying for market share, which could potentially result in pricing pressures and reduced profit margins for Five9.
- Furthermore, there is a risk of cybersecurity breaches and data privacy concerns, which could undermine customer trust and lead to reputational damage. The company needs to continuously invest in robust security measures to mitigate these threats and safeguard customer data.
Sources and methodology
- Data on this tab
- Our data supplier
- Chart on the Overview
- TradingView
Nothing here is investment advice. Prices can be delayed or wrong, so check with the exchange before relying on them. Data for this page. How we cover markets.