50.28
+1.53%
Close of 9 Nov 2026, in USD
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About Ibex
From its filings with the US Securities and Exchange Commission
Ibex is based in Washington, Washington, DC and is incorporated in Bermuda. Its shares trade on Nasdaq under the ticker IBEX. The SEC classifies its business as computer processing & data preparation. In the fiscal year to 30 June 2026, it reported revenue of $644.1m and net income of $46.3m. At that date it held total assets of $309.1m and shareholders' equity of $170.2m.
Leveraging our proprietary technology platform, company culture and operational excellence, ibex helps approximately 140 clients create innovative and differentiated customer experiences to help increase loyalty, enhance brand awareness and drive revenue in an era of rapid change and digital transformation.
The Company is an end-to-end provider of technology-enabled customer lifecycle experience (“CLX”) solutions. Through the Company’s integrated CLX platform, a comprehensive portfolio of solutions is offered to optimize customer acquisition, engagement, expansion and experience for clients. The Company leverages sophisticated technology and proprietary analytics, in combination with its global footprint and BPO expertise, to protect and enhance clients’ brands.
The Company’s Connect business lies at the core of our offerings and generates the majority of the Company’s revenue. This business unit delivers differentiated customer service (assisting our clients’ customers with information about our clients and their products or services), technical support (providing specialized teams to provide information, assistance and technical guidance to our clients’ customers on a specific product or service), revenue generation (upselling and cross selling) and other value-added outsourced back office services (finance and accounting, marketing support, sales operations, and human resources administration) to our clients. We deploy these capabilities through a true omni-channel CX model, which integrates voice, email, chat, SMS, social media and other communication applications.
Quoted from its 10-K, filed 10 Sept 2026. Read the filing on SEC.gov ↗
Company facts
- Sector
- Information Technology
- Industry
- IT Services
- Listed since
- 7 Aug 2020
- Employees
- 33,000
- Website
- ibex.co ↗
- Head office
- 1717 PENNSYLVANIA AVENUE NW, WASHINGTON, DC, 20006
- Incorporated in
- D0
- Classification
- Services-Computer Processing & Data Preparation
- Filer status
- Accelerated filer
Leadership
Pay as last reported
- Mr. Mohammed KhaishgiNon-Executive Chairman of the Board, since 2017$75,000
- Mr. Robert DechantChief Executive Officer, Director, since 2017$1.0m
- Mr. Taylor GreenwaldChief Financial Officer$1.3m
- Mr. David AfdahlChief Operating Officer$693,994
- Mr. Paul InsonChief People Officer
- Mr. Andreas WilkensChief Technology Officer
- Ms. Julie CasteelChief Marketing and Strategic Accounts Officer$599,171
- Mr. Bruce DawsonChief Sales and Client Services Officer$610,346
- Ms. Christy O'ConnorChief Legal Officer, Assistant Secretary
- Ms. Karen BatungbacalDirector
- Mr. John JonesDirector$75,000
- Ms. Daniella Ballou-AaresIndependent Director$75,000
Environmental, social and governance
Scores out of 100, from our data supplier
- Overall
- 46
- Environment
- 22
- Social
- 70
- Governance
- 47
- Carbon reduction policy
- No
- Human rights policy
- Yes
SWOT analysis
AI-generated by our data supplier. Not written or checked by our editors.
Strengths
- Ibex Ltd has a strong foothold in the market, with an established reputation and a loyal customer base. This provides stability and credibility to the company.
- Ibex Ltd offers a wide range of products, catering to various customer needs and preferences. This diversity allows the company to capture a larger market share and adapt to changing market trends.
- The company has a well-optimized supply chain, ensuring timely delivery of products and reducing costs. This helps Ibex Ltd to maintain a competitive edge in the industry.
Weaknesses
- Ibex Ltd's online presence is relatively weak compared to its competitors. This hinders the company's ability to reach a broader audience and take advantage of the growing e-commerce market.
- The company relies heavily on a few key suppliers for their raw materials. This dependence increases the risk of supply disruptions and price fluctuations, potentially impacting Ibex Ltd's operations.
Opportunities
- Ibex Ltd can explore opportunities in emerging markets, which offer untapped potential for growth. By expanding into these markets, the company can diversify its customer base and increase revenue.
- Advancements in technology present opportunities for Ibex Ltd to develop innovative products and improve operational efficiency. Embracing technological advancements can give the company a competitive edge in the market.
Threats
- The industry that Ibex Ltd operates in is highly competitive, with numerous competitors vying for market share. This intensifies price competition and places pressure on profit margins.
- Fluctuating economic conditions, such as recessions or currency fluctuations, can negatively impact consumer spending. This poses a threat to Ibex Ltd's sales and growth prospects.
Sources and methodology
- Data on this tab
- Our data supplier
- Chart on the Overview
- TradingView
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