298.20
+1.55%
Close of 9 Nov 2026, in INR
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About Firstsource Solutions
Its shares trade on NSE under the ticker FSL.NS. It has been listed since 26 February 2007. In the fiscal year to 31 March 2026, it reported revenue of ₹95.56bn and net income of ₹6.74bn. At that date it held total assets of ₹93.20bn and shareholders' equity of ₹43.85bn.
Firstsource Solutions Ltd. Engages in the provision of customized business process management services in India, the United States, the United Kingdom, the Philippines, and internationally. The company is headquartered in Mumbai, Maharashtra. The company went IPO on 2007-02-26. The firm is engaged in providing information technology (IT) enabled business process management (BPM) services to banking and financial services, healthcare, communication media and technology and other diverse industries. The firm operates through four segments: Banking and Financial Services (BFS), Healthcare, Communication, Media, and Technology (CMT), and Diverse Industries. BFS segment’s technology-driven solutions enable BFS and born-digital businesses to personalize customer experiences. Its platform-based services, digital patient access and Intelligent Automation offerings drive superior patient engagement, financial experience, and improved financial performance for hospitals. CMT segment’s customer experience management and digitally enabled contact center solutions help CMT businesses thrive-by re-engineering processes, evolving new business models and delivering memorable customer experiences.
Figures and description from our data supplier, not checked against the company's own report.
Company facts
- Sector
- Industrials
- Industry
- Professional Services
- Listed since
- 26 Feb 2007
- Employees
- 23,018
- Website
- firstsource.com ↗
Leadership
Pay as last reported
- Dr. Sanjiv GoenkaNon-Executive Non-Independent Chairman of the Board₹400,000
- Mr. Dinesh JainPresident, Chief Financial Officer₹39.8m
- Mr. Ritesh IdnaniChief Executive Officer, Managing Director, Executive Director, since 2023₹24.7m
- Mr. Shashwat GoenkaNon-Executive Non-Independent Vice Chairman of the Board₹550,000
- Ms. Shamita MukherjeeChief Human Resources Officer
- Ms. Jagriti BhattacharyaExecutive Vice President, General Counsel
- Mr. Kumaran ShanmuhanExecutive Vice President, Chief Strategy Officer
- Mr. Aniket MaindarkarChief Marketing Officer
- Ms. Pooja NambiarCompliance Officer, Company Secretary₹2.9m
- Mr. Ashish ChawlaHead - CX and Consulting
- Mr. Rajiv MalhotraHead - Europe, Middle East and Africa
- Mr. Arjun MitraHead - Collections, since 2021
Environmental, social and governance
Scores out of 100, from our data supplier
- Overall
- 87
- Environment
- 99
- Social
- 99
- Governance
- 63
- Direct emissions (scope 1)
- 113.64 t
- Energy emissions (scope 2)
- 14,355.11 t
- Value chain emissions (scope 3)
- 32,532.59 t
- Women in the workforce
- 44.55167%
- Carbon reduction policy
- No
- Human rights policy
- Yes
SWOT analysis
AI-generated by our data supplier. Not written or checked by our editors.
Strengths
- Firstsource Solutions employs 23018 full-time staff across its global operations.
- The company provides IT-enabled business process management services to diverse industries.
- Banking and Financial Services segment uses technology to personalize customer experiences.
Weaknesses
- The firm operates through four distinct business segments requiring complex management.
- Healthcare segment offerings focus on patient engagement and financial performance.
- Communication, Media, and Technology segment re-engineers processes for client businesses.
Opportunities
- The company offers platform-based services to drive superior patient engagement.
- Intelligent Automation offerings improve financial performance for hospitals in the healthcare sector.
- Diverse Industries segment allows expansion into new business model opportunities.
Threats
- Competition exists in the banking and financial services market segment.
- Healthcare industry clients demand improved financial experience and digital access.
- Communication, Media, and Technology businesses require evolving new business models.
Sources and methodology
- Data on this tab
- Our data supplier
- Chart on the Overview
- TradingView
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